How KanBo is Enabling Airlines and Aviation Companies to Be Productive, Collaborative, and Adaptive in the Post-Pandemic World

The pandemic has been detrimental to every industry but the airlines and aviation organizations have been at the receiving end the most.

As COVID-19 continues to dictate terms across the globe hampering economic progress and daily activities, there are regions that have witnessed a substantial decline in aviation activity. The International Air Transport Association (IATA) issued a report according to which the airline travel measured in revenue passenger miles declined by more than 70% in the last quarter of 2020. Apart from the business perspective, airlines and aviation companies have also found it a major challenge to ensure business continuity, maintain productivity, and be adaptive as well as responsive along with making all efforts to restore travelers’ trust.

Confronting these challenges meant a large majority of airlines had no choice but to adapt and ensure a far more optimized redistribution of resources while restricting their expenditure. Apart from that, they had to adapt their key business operation models to provide stability to their business. This has been easier said than done as airlines and aviation organizations are now learning that ensuring business continuity, enhancing collaboration, maintaining productivity, and meeting rapid response criteria all come with major challenges, bottlenecks, and hurdles. That’s why they are now searching for a comprehensive solution that can streamline their overall operations and provide a complete picture.

In this difficult scenario, KanBo software offers all the basic building blocks any airline needs to create and deploy a collaborative work environment that can assist them in improving productivity, cross-departmental collaboration, and other aspects of the business. Let’s delve into the details.

Sustainability Goals and Targets Set by the United Nations for Airlines and Aviation Companies

One of the most important goals of major businesses, including airlines and aviation companies, is to achieve functional excellence via solid infrastructure in order to accomplish their long-term sustainability goals. As we go into the future and understand the importance of adaptable and flexible business operations in achieving our sustainability goals, we will want to invest more assets, focus, and energy to mitigate the effects of how we treat our planet. That is why the United Nations Department of Economic and Social Affairs has set a number of objectives and indicators for large-scale organisations to meet. The following are the main objectives.

Creating Infrastructure That Is Robust, Sustainable, and Resilient

The UN Department of Economic and Social Affairs’ main goal is to build a trustworthy, robust, tough, and long-lasting framework to provide required assistance in terms of monetary advancements and overall human prosperity. Companies should aim on ensuring that everyone has equitable and fair access to jobs, as well as goods and services.

Promoting Industrialization That Is both Sustainable and Inclusive

The UN wants big firms, particularly Airlines companies, to actively promote realistic and comprehensive industrialization over the next ten years or so in order to improve the business’s share of GDP and work. These objectives should be based on local realities, and firms should aim to expand their contributions in non-industrial countries.

Increasing Small-Scale Business Access

Individuals in many agricultural countries have limited access to goods and services. Small businesses should be encouraged to enter the Airlines industry so that individuals in the surrounding area have rapid access to economic possibilities.

Improving Resource Efficiency and Using Eco-Friendly Technologies

Another objective set by the UN for major businesses, such as Airlines companies, is to remodel and rebuild their framework by 2030 in order to increase sustainability. They must also focus on delivering clean and environmentally friendly innovations, as well as ensuring better asset efficiency and current cycle upgrades.

Promoting Scientific Research and Innovation

Large firms, including Airlines organisations, should intend to operate with advancement, scientific innovation and research, and upgrading the creative limit of their contemporary regions in the next ten years, especially in non-industrial countries.

  • Contribute to the development of a solid and realistic framework that provides better specialised, monetary, and creative aid to agricultural countries.
  • Assist developing countries with domestic progress, research, and development.
  • Focus on providing quick and easy access to communication and data innovation, as well as an affordable and limitless internet supply.

KanBo ensures business continuity

1. Streamlining Remote Work in Airlines and Aviation Organizations

To facilitate business continuity during the pandemic, a number of airlines have deployed a range of remote work strategies enabling their employees to work from their homes. This has allowed airlines to manage the challenge of labor shortages by taking care of the unique requirements and expectations of a pandemic-hit economy. Some of the key remote work initiatives include:

  • Most of the airlines have implemented a multitude of job continuance strategies such as part-time and job sharing plans, flexible work hours, and remote work for ground personnel that ensure the safety of their essential workforce.
  • The airlines are also providing the required tools to their employees that they need to get their job done. For example, some airlines are now equipping every ground employee with their own personal laptop along with giving allowance for an internet connection.
  • Many airlines have now gone down the route of adopting remote maintenance as it provides resource, workforce, and operational efficiencies. This includes finding paperless alternatives as well as remote maintenance support.

Challenges of Enabling Remote Work

Although airlines and aviation organizations are making the switch to remote working, there are a number of challenges that they need to account for.

  • Inefficiency Caused by Context Switching – As most employees use rely on a number of software tools, they have to switch between the apps to accomplish tasks which leads to inefficiency.
  • High Rate of Change and Adjustment – Another major bottleneck is being created by the fact the information related to the COVID-19 pandemic is changing constantly and airlines need to adapt at a rapid pace.
  • Reduced Real-Time Collaboration – Since there’s a limited social engagement between employees, real-time communication and collaboration have also taken a hit.
  • Reduction in Information Retention – With remote working, it has become more challenging for employees to retain essential information that is required to accomplish their tasks.
  • Lack of Feedback and Training – In an office environment, feedback and training can be provided at any time. Unfortunately, remote work has led to reduced real-time feedback and training.

Using KanBo to Overcome Remote Work Challenges

KanBo is an adaptive and feature-rich business process management software that can be used according to any airline’s business goals, requirements, and expectations. Airlines can rely on a multitude of tools provided by KanBo to overcome the challenges of remote work.

2. Facilitating Business Process Management in Aviation Industry

With constantly changing COVID-19 guidelines and evolving business environment, it has become imperative for airlines and aviation organizations to maintain a streamlined overview of their operations. This means that they need to improve and optimize their business process management so they are in a better position to monitor and track overall progress. However, this doesn’t come without a multitude of challenges in different areas.

Challenges of Improving Business Process Management

The functions of an airline aren’t only designed and deployed in a unique way but the expected results and subsequent optimization is more likely to be unique as well. Some of the key functions of an airline and related challenges are as follows.

  • Onboarding and Inflight Experience – For delivering an exceptional travel experience, the airlines are expected to maintain an overview of their operations along with ensuring quick yet informed decision-making and facilitating real-time communication and collaboration.
  • Business Analysis for Corporate Development – To build an overall perspective, airlines need access to visual insights along with data analytics. They also need to ensure seamless communication and coordination across different departments. Apart from that, the organization and management of different projects is also an essential requirement.
  • Medical Services – Since ensuring the safety and health of both the workforce and travelers is the highest priority, airlines have the need to develop and nurture a trusting environment where questions and concerns are not only welcomed but answered in a transparent way. Moreover, new and altered policies are required to be communicated in real-time so everyone in the team is on the same page.
  • Recruiting and Talent Hunt – As there is a shortage of resources, it can lead to dependencies that cause delays. Often the evaluation criteria for recruitment is complicated and it’s quite difficult to keep track of every step. There are many repetitive tasks as well which make the entire process less efficient.
  • Legal – Once again, the legal department has to deal with multiple repetitive processes which can be quite inefficient. There’s also a need to organize and manage a huge volume of information and documentation which can be quite difficult.

Using KanBo to Overcome Business Process Management Challenges

From organization and management of the high volume of information and work and streamlining of operations to improving real-time collaboration and creating an environment of trust through work visibility and transparency, KanBo allows airlines and aviation companies to deal with a multitude of challenges, particularly the ones that have occurred because of the pandemic-related reasons.

  • Project Planning & Strategic Decision-Making – With features like Critical Path Method (CPM)Gantt ChartsDate DependenciesBoard Scorecard, and User View, KanBo assists airlines and aviation organizations to build a systemic and organized business process approach. This enables airlines to develop, execute, and complete all types of tasks and business processes with the perfect combination of flexibility and predictability required for planning.
  • Developing and Deploying Business Roadmap – There are a number of features including KanBo BoardRoadmapCardsGantt, and Timeline that enable airlines and aviation organizations to develop and implement long-term strategy and vision that translate into streamlined business processes and internal policies. With a user-friendly and intuitive interface, airlines can easily execute their strategies across different teams and departments.
  • Improving Operational Efficiency and Productivity – Relying on Card TemplatesCalendar View, Focus Mode, Board Activity Stream, and numerous other features, employees, as well as managers, can work smart and monitor progress in real-time. KanBo allows users to reduce repetitive work while providing all the features airlines need to enhance focus and concentration for improved operational excellence.

3. Enhancing Operational Agility, Adaptability, and Responsiveness

As the COVID-19 pandemic continues to have a major impact on the air travel industry, it has become increasingly significant for airlines and aviation organizations to ensure operational agility and responsiveness. With the information coming in almost on a daily basis, they need to adapt and respond in a quick manner to rebuild travelers’ confidence while providing a safe and healthy work environment for their employees.

Challenges of Ensuring Agility, Adaptability, and Responsiveness

That being said, travel bans, border restrictions, and other SOPs have made it quite challenging for airlines and other large enterprises to cope with the situation in an efficient manner. Some of the major challenges include:

  • Absence of Planning and Predictive Modeling – Since the pandemic-related information and guidelines are always changing, sometimes on a daily basis, it has become a major challenge for airlines and aviation organizations to plan ahead and make decisions based on accurate predictive modeling.
  • Difficulty Being Adaptive and Responsive – For the same reason, it has also become difficult for airlines to ensure real-time communication and collaboration across departments to bring everyone on the same page. This means that airlines and aviation companies are no longer in a position to be adaptive and responsive for quick and high-performance decision-making.
  • Challenge of Providing Rapid Response in Crisis – With the situation evolving on a regular basis, one of the most crucial challenges for airlines is to deal with crisis-related circumstances. Since there is no prior information, airlines have to be quick on their feet to evaluate the most recent developments and create an adequate strategy that doesn’t have an impact on its customers.
  • Maintaining Relationships with External Stakeholders – As all industries are struggling to recover from the impact of the pandemic, airlines find themselves in a difficult situation where they need to maintain business relationships with a multitude of stakeholders including other airlines, suppliers, vendors, contractors, and customers so they can be agile and responsive.
  • Special Flight Planning & Coping with Ramp-Up Demand – During the pandemic, airlines often have to arrange special flights for repatriation and cargo-only purposes which can be a major challenge. Apart from that, removal of travel bans and border restrictions can also ramp up air travel demand which cannot be ignored. This means that airlines and aviation organizations need to be highly responsive and adaptive to ensure they can accommodate all their customers without putting safety and health at risk for both travelers and employees.

Using KanBo to Become More Adaptable, Responsive, and Agile

KanBo delivers an agile and adaptive platform for airlines that empowers them to gather data, visualize information, collaborate in real-time, offer improved work visibility, and manage a number of business processes across different teams. This enables a large enterprise like an airline to be more adaptive, flexible, and responsive.

  • Improving Focus on Real Work – Most organizations spend a lot of time on tasks that add little to no value to overall productivity. KanBo provides airlines with all the tools they need to:

4. Enabling Close Coordination in Airlines and Aviation Organizations

As airlines and aviation organizations transition to a hybrid work model that combines office and remote operations, the requirement for close coordination between departments and individuals has become more essential than ever. Real-time communication and coordination are what enable the airline workforce to make high-performance decisions, execute a diverse variety of tasks, monitor the progress of a multitude of projects, and ensure business goals and objectives are achieved in an efficient manner.

Challenges of Ensuring Close Coordination

Having said that, there are numerous challenges in the way that makes close coordination quite difficult. Some of them include the following:

  • Subpar Planning and Absence of Predictability – As the information related to the COVID-19 pandemic as well as regulations and guidelines are changing, sometimes even on a daily basis, it has become a major challenge for airlines and aviation organizations to plan ahead and predict future circumstances. This has led to difficulty in coming up with adequate strategies and plans.
  • Challenge of Delivering Rapid Response – As the circumstances are evolving on a regular basis, one of the most critical challenges for airlines is to manage the crisis-related situation. With no prior information, airlines have to be adaptive and responsive to evaluate the recent news and developments to design and deploy an adequate plan in a timely manner. Once again, this requires close coordination between individuals as well as teams.
  • Maintaining Public Relations – As all types of organizations are currently striving to recover from the adverse effects of the pandemic, airlines are required to maintain relationships with a number of stakeholders including other airlines, regulatory bodies, aviation organizations, and more.
  • Difficulty Meeting Special Demands and Requirements – Whether the airlines need to arrange special flights for cargo-only or repatriation or create a strategy for ramping up demand structures, they require real-time communication and coordination between different departments to ensure adequate flight scheduling. If there’s no collaborative work environment along with efficient business processes, it often turns into an uphill battle.
  • Close Coordination between Internal & External Interfaces – Optimizing the flight network’s revenue-generation potential is essential for any airline, especially in these challenging times. To ensure this, close coordination between teams and individuals is required so they can gather adequate knowledge of the market that allows them to develop an understanding of other airlines’ schedules and how they can be more ambitious and traveler-friendly.

Using KanBo to Overcome Close Coordination Challenges

KanBo offers a versatile and flexible working platform that allows airlines and aviation companies to collect relevant data, visualize information, ensure real-time communication and close coordination, offer improved work visibility, and manage a wide variety of business processes across multiple teams.

  • Enhancing Close Coordination to Focus on Real Work – Most airlines spend a lot of time and resources on accomplishing tasks that add no value to organizational productivity. KanBo offers airlines the tools they need to ensure close coordination between individuals as well as teams. Here’s what airlines can accomplish with KanBo:

5. Improving Rapid Response to Crisis

The adverse effects of the pandemic have had a major impact on all industries and enterprises but there are very few sectors that have been affected as badly as the aviation and airline industry. According to a Deloitte report, overall air travel revenues reduced by US$160 billion to fall down to US$314 billion during the course of the first nine months of 2020. In these trying times, many airlines and aviation companies found out that they need to be in a position to deliver an effective rapid response to crisis-related situations as that’s the only way to maintain a high-quality traveler experience while ensuring business continuity.

Challenges of Delivering Rapid Response to Crisis Situations

From stopping almost all domestic and international flights to restructuring and implementing new adaptive processes, airlines have had to cope with a multitude of challenges during the last year or so, especially in terms of providing rapid response to crisis situations. Some of the crucial challenges faced by airlines include the following.

  • Adapting to Changing Safety & Health Regulations – One of the most crucial challenges for airlines and aviation organizations has been to ensure their rapid responses to crisis situations adhere to the evolving safety and health regulations and guidelines. All the new updates, developments, and SOPs need to be taken into consideration prior to decision-making.
  • Rebuilding Traveler Confidence – Another major setback that airlines faced was altered expectations of their customers. They don’t only want a seamless air travel experience but want airlines to ensure their health and safety through compliance with the latest regulatory guidelines and procedures. This means that airlines have to collect data from a wide range of sources, process it, and develop adequate rapid response strategies that are trusted by their customers.
  • Reconfiguring Environment and Value Proposition – Getting travelers from one location to another in an economical and seamless way is no longer the only priority. Airlines and related businesses now need to put the safety, health, and security of the customers above everything else. Consolidation and communication of all the information and lack of transparency make it a challenge to deliver a reconfigured value proposition.
  • Building Adaptability into the Workforce – In order to ensure that all the rapid responses to crisis situations are robust and effective, airlines also need to make their workforce highly adaptive and flexible so they are in a much better position to make informed decisions. This means that airlines have to ensure efficient communication and real-time collaboration across individuals as well as teams that are geographically separated.

Using KanBo to Overcome Rapid Response Challenges

KanBo is a comprehensive work and business management platform that delivers a real-time collaborative environment ensuring work visibility and informational transparency. This means that all the teams and employees have quick and easy access to all the information and data they are looking for to accomplish their tasks and make high-performance decisions that lead to robust rapid responses to crisis-related situations.

  • Enhanced Infrastructural and Data Security – All assignments, business processes, work-related information, and data are crucial for any airline as they ensure the organization makes most of the competitive edge in a highly competitive industry. KanBo assists airlines and aviation companies in developing and implementing an efficient records system that features robust security.

6. Enhancing Cross-Departmental Collaboration & Communication

In the post-pandemic world, it has become more and more important for airlines and aviation organizations to ensure quick but high-performance decision-making so they can deliver a seamless air travel experience while complying with the latest regulations, guidelines, and SOPs. High-performance decision-making relies on improved productivity along with enhanced cross-departmental collaboration and communication. In the absence of a collaborative work environment, airlines cannot nurture growth, particularly in these challenging times.

Challenges of Improving Cross-Departmental Collaboration

Although efficient cross-departmental collaboration is essential for success in any industry, it’s become increasingly significant for airlines and aviation organizations struggling to navigate through this difficult pandemic-ridden period. For encouraging effective cross-departmental collaboration and communication, airlines need to focus on addressing a number of challenges including the following.

  • Identifying & Pursuing Shared Goals – When it comes to fostering a culture of cross-departmental collaboration, one of the most essential challenges for different departments is to identify shared objectives and communicate related information efficiently. Airlines and aviation companies trying to negotiate with such challenges have disorganized and non-collaborative departments which leads to poor communication.
  • Ensuring Timely Communication – It’s not only essential to gather knowledge and information but to ensure it’s communicated to every concerned person in a timely manner. Without sharing information efficiently, departments cannot work together as a single team.
  • Frequency of Information Sharing – Another factor that often goes unnoticed is the frequency of sharing information across different departments. Airlines that need to build a culture of cross-departmental collaboration need to encourage frequent and timely coordination and communication between teams.
  • Accuracy of Information and Problem-Solving – When collaboration and coordination between different teams are absent, the accuracy of shared information may decline to result in poor outcomes that aren’t according to the expectations. By ensuring frequent collaboration, departments can develop processes and implement checks to assess the accuracy of information so teams can continue to work without worrying about the accuracy of the information.

Using KanBo to Overcome Cross-Departmental Collaboration Challenges

KanBo software provides airlines with an opportunity to create and deploy a highly collaborative work environment where work visibility along with informational transparency are prioritized over everything else. This means that all the relevant information and data are always accessible to the concerned people whether they need it to get the job done or keep an eye on the overall progress. Here’s how KanBo allows airlines to overcome cross-departmental collaboration challenges.

  • Seamless Cross-Departmental Work Process – According to GoRemotely, 3 out of 4 employees believe that collaboration between individuals and employees is key to organizational success. On the other hand, 70% of employees say that digital tools assist them in building a collaborative work culture. That’s what KanBo does as airlines can:
  • Use building blocks to develop a collaborative work environment
  • Improve cross-departmental collaboration and communication
  • Encourage and assist employees to adopt diverse work styles
  • Blend strategy with execution to achieve better outcomes
  • Have access to insights for high-performance decision-making
  • Help Agile Scrum teams to deliver high-quality final products
  • Facilitate on-the-go collaboration with KanBo Mobile
  • Use Kanban View for improved collaborative efficiency and supervision
  • Fostering Enterprise-Wide Work Coordination – There is a wide range of features offered by KanBo including KanBo CardsDocument GroupsMentions, and To-Do Lists that allow airlines to make the most of the multidimensional work management platform. These features enable teams to develop and foster a collaborative work environment that focuses on learning from each other improving productive engagement and interaction.
  • Quick and High-Performance Decision-Making – The whole purpose of cross-departmental coordination and communication is to ensure quick and high-performance decision-making. KanBo enables exactly that with a diverse variety of features including Ambient Intelligence powered by KanBo Bot, Card Grouping, and Board Filtering.

KanBo Provides Support to Airlines and Aviation Companies at Every Level of Management and Operations

A multi-level infrastructure is required by every organization that intends to improve operational efficiency, embrace collaboration and digitalization, and go big on work and informational transparency across the board. It becomes more difficult to monitor work and information when infrastructure is spread across teams, resulting in inefficiency and duplication. In a similar manner, KanBo’s fundamental building blocks assist managers, executives, and workers in developing and optimising their work processes and project plans. KanBo provides all the building elements you need for all types of hierarchical structures, whether you’re a CEO or merely a team member.

As a digital headquarters for C-level executives

A wide vision of the company and a bird’s eye view are important to top-level management. KanBo gives consumers instant access to strategy, tasks, projects, information, expertise, documentation, internal communication, and the organization’s community, as well as important applications. They can make important choices on the go rather than needing to schedule meetings and video calls every day.

For Citizen Developers as a Platform for Low-Code Development

Low-code platforms are a visual approach to software development that eliminates the need for manual coding and enables for rapid application delivery. Low-code platforms were developed to make app creation more accessible to the general public, particularly citizen developers, who are essentially business users with no prior coding skills. Project managers and business analysts, for example, are among these individuals. KanBo’s low-code platform enables customers to have a significant impact in a variety of areas, including lowering IT department backlogs, eliminating shadow IT, and gaining control over BPM workflows.

For Citizen Developers as a Platform for No-Code Development

Non-coders and coders alike may utilise graphical user interfaces and configuration tools to construct application software using NCDPs (no-code development platforms). They don’t utilise traditional computer programming, which might be difficult to learn. KanBo and other no-code development platforms, such as low-code development platforms, claim to accelerate application development. As organisations cope with the concurrent trends of an increasingly mobile workforce and a limited supply of experienced software engineers, these platforms have grown in popularity.

Platform for Information Workers to Organize Their Work

A process is a set of actions that must be followed in order to achieve a certain result. A project, on the other hand, is a short-term strategy for delivering a one-of-a-kind product, service, or outcome. KanBo brings together all of the tools that workers, managers, and executives need to manage many processes and projects in one place.


The airline and aviation industry is in the process of making a transition to be more adaptive and productive while maintaining business continuity. Although they have taken a number of initiatives to ensure that employees, as well as travelers, are ready to accept this shift, the adjustments come with a number of challenges including the absence of real-time communication and collaboration, lack of instant feedback, mental fatigue due to quick changes, and many other factors.

KanBo software enables airlines to deploy a single solution through which they can ensure business continuity by facilitating quick communication, real-time collaboration, elimination of silos, informational transparency, and work visibility which provides a substantial competitive advantage.

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