7 Key Challenges Directors Face in Pharmaceutical Marketing and How to Overcome Them

Introduction: The Critical Role of Marketing in Sales and Marketing Teams

In the fast-paced and highly regulated world of pharmaceuticals, the marketing function within sales and marketing teams plays a pivotal role in nurturing brand awareness, stimulating lead generation, and fostering customer engagement. As the industry evolves, marketing teams are expected to adapt rapidly to market demands while maintaining compliance with stringent regulations. Directors in this field recognize that achieving a seamless integration of strategic marketing initiatives with daily operational processes is crucial for driving growth and sustaining competitive advantage.

KanBo emerges as a versatile solution tailored to optimize marketing workflows and foster collaboration among pharmaceutical marketing teams. By centralizing task management, communication, and data analytics, KanBo ensures that marketing professionals can effectively align their strategies with broader organizational goals. Its real-time visualization tools and collaborative workspaces facilitate transparency and accountability across teams, enabling them to orchestrate complex marketing campaigns with precision and agility.

The platform’s features are designed to address key challenges faced by marketing teams. Enhanced visibility into project progress helps pinpoint potential bottlenecks early, allowing for proactive problem-solving and resource allocation. By fostering a culture of coordinated collaboration, KanBo equips marketing teams to deliver impactful campaigns that resonate with healthcare professionals, patients, and other stakeholders.

Moreover, KanBo’s robust integration with Microsoft technologies such as SharePoint, Teams, and Office 365 underscores its compatibility with existing enterprise systems, ensuring seamless adoption without disrupting current operations. As pharmaceutical companies continue to push the envelope in innovation and patient care, KanBo stands as a valuable partner in refining marketing processes, empowering teams to achieve their objectives with effectiveness and efficiency.

Common Challenges in Marketing Workflows

Marketing professionals in the pharmaceutical industry, including Directors like the one in Digital Health Solutions, face numerous challenges in managing campaigns, collaborating with teams, and tracking results. These challenges stem from the intricate nature of the healthcare ecosystem, the specific requirements of pharmaceutical marketing, and the evolving landscape of digital health solutions. Here's a breakdown of the common challenges and their impact on efficiency and effectiveness:

1. Regulatory Compliance:

- Challenge: Pharmaceutical marketing is heavily regulated, requiring all marketing materials to be compliant with guidelines and subject to stringent oversight. This can delay the launch of campaigns and necessitate frequent content revisions.

- Impact: Compliance-related delays can reduce the agility of marketing efforts, leading to missed opportunities in timing and relevance of campaigns.

2. Complex Stakeholder Ecosystem:

- Challenge: The pharmaceutical ecosystem includes diverse stakeholders such as healthcare providers, patients, payers, and regulators. Aligning messaging across this spectrum demands a nuanced understanding and tailored approaches.

- Impact: Coordinating different stakeholder needs can slow campaign progress and muddle messaging, reducing overall campaign effectiveness.

3. Data Integration and Management:

- Challenge: Pharmaceutical companies must manage large volumes of data from various sources (clinical trials, market research, patient feedback), which can be difficult to integrate and analyze effectively.

- Impact: Inefficient data handling can result in a lack of actionable insights, impacting the ability to make informed, strategic decisions quickly.

4. Multi-Disciplinary Team Collaboration:

- Challenge: Successful pharmaceutical marketing requires cross-functional collaboration between marketing, compliance, medical, legal, and digital technology teams, which can be challenging to synchronize.

- Impact: Misalignment or communication gaps can lead to disconnects in campaign execution and strategy, affecting the seamless rollout and adaptation of marketing initiatives.

5. Evolving Digital Health Landscape:

- Challenge: Keeping pace with the rapid advancements in digital health solutions and tools requires ongoing adaptation and learning, as these tools continually evolve and disrupt traditional marketing approaches.

- Impact: Companies that are slow to adopt and integrate new technologies lag in customer engagement and miss out on innovative solutions that can enhance the customer experience.

6. Resource Constraints:

- Challenge: Balancing limited resources (budget, time, personnel) against a backdrop of ambitious innovation projects and scaling up these initiatives can be difficult.

- Impact: Resource constraints may lead to prioritization challenges, where not all high-impact projects receive the attention and investment they require, reducing the potential impact and innovation scope.

7. Effectiveness Measurement:

- Challenge: Measuring campaign effectiveness in the pharmaceutical industry is complicated by long drug development cycles and the multifaceted impact of campaigns beyond immediate sales figures. This includes changes in physician prescribing behavior and patient outcomes.

- Impact: This challenge can make it hard to justify marketing budgets and efforts, as traditional ROI measures may not reflect true campaign value, leading to misinformed strategic decisions.

Overall, these challenges highlight the delicate balance marketing professionals in the pharmaceutical space must maintain to ensure effective and efficient campaign management, team collaboration, and measurable success in a rapidly evolving and heavily regulated industry.

How KanBo Supports Marketing Professionals

KanBo offers a suite of features that significantly enhance marketing workflows, particularly beneficial for a Director in the Pharmaceutical industry. These features include task management, content approval processes, and collaboration tools, all designed to streamline daily operations and improve efficiency within marketing teams.

Task Management

KanBo's task management system revolves around Cards, which are the fundamental units representing various marketing activities. These Cards can be customized to include all necessary details such as deadlines, responsible team members, necessary files, notes, and checklists. This allows for:

- High Visibility and Organization: Users can easily track progress and responsibilities, reducing the risk of oversight on critical marketing tasks.

- Efficient Prioritization: Cards can be sorted and grouped based on criteria such as importance, deadlines, or project phases, helping to ensure important marketing initiatives are given the required focus.

- Comprehensive Management: The ability to manage all task-related information in a single place enhances project clarity and assists in meeting objectives.

Content Approval Processes

For pharmaceutical marketing, ensuring that all content complies with regulations and brand guidelines is crucial. KanBo facilitates this through:

- Card Relations: The parent and child card relationships enable the division of larger tasks—such as developing a new marketing campaign—into smaller, manageable subtasks. This structuring is critical for step-by-step content development and approval processes.

- Access Control and Transparency: Workspaces offer tools to manage who can view or approve content, ensuring only authorized personnel are involved in content approval.

- Effective Tracking with Card Dates and Statistics: Set milestones and monitor the lifecycle of content approvals, utilizing visual tools to track status and ensure deadlines are met.

Collaboration Tools

Marketing requires seamless collaboration among team members, external agencies, and other departments.

- Spaces and Workspaces: These provide designated environments for specific marketing projects or campaigns, enhancing organization and allowing teams to focus on their specific objectives.

- Real-Time Communication: Integrated communication tools support immediate and ongoing collaboration, with the ability to share documents, insights, and feedback efficiently.

- Calendar and Forecast Chart Views: These tools help visualize team schedules and project timelines, accommodating for better planning and workload distribution across marketing efforts.

Improvements to Daily Work

KanBo's integrated approach to task management, approval processes, and collaboration enhances daily work in several ways:

- Enhanced Communication and Coordination: By centralizing all marketing operations, teams can access the same information in real-time, thus minimizing miscommunication and ensuring everyone is aligned.

- Efficiency and Productivity: By organizing tasks and maintaining transparent workflows, KanBo helps eliminate redundant processes, allowing marketing teams to focus on content quality and campaign performance.

- Compliance and Risk Management: With precise management of content approvals and task dependencies, KanBo supports legal compliance and improves oversight over regulatory adherence, crucial in the pharmaceutical industry.

- Data-Driven Insights: Tools like the Forecast Chart provide insights into project timelines and completion rates, enabling data-driven decision-making and proactive adjustments to marketing strategies.

KanBo supports the dynamic needs of pharmaceutical marketing directors by offering a robust infrastructure for managing complex workflows, ensuring that marketing operations are both efficient and compliant with industry standards.

Managing Marketing Tasks with KanBo

KanBo's comprehensive capabilities make it a valuable tool for directors in the pharmaceutical industry to manage daily, weekly, and monthly marketing activities efficiently. Below is an outline of how KanBo can be leveraged to support various marketing and innovation processes within a pharmaceutical context:

1. Extracting Own Innovation Strategy & Creating Strategic Plans:

- Strategic Workspace Setup: Create tailored Workspaces and Folders for different therapeutic areas and marketing projects within KanBo. This organization facilitates easy access to and alignment with strategic goals.

- Card Customization: Utilize Cards to track strategic plan milestones, deadlines, and key objectives, ensuring alignment with the Innovation Lab’s Vision, Mission, and Objectives.

2. Centralizing Team Collaboration and Communication:

- Single Source of Truth: Use KanBo’s communication features to serve as a single point of contact for therapeutic areas, centralizing communications through discussions and real-time updates.

- Committees Coordination: Create dedicated Spaces for committees to streamline meeting agendas, documentation, and action items.

3. Ensuring Strategy Alignment and Identifying Solution Opportunities:

- Task Alignment and Gaps Identification: Employ KanBo to ensure marketing tasks align with strategic priorities, using advanced filters and reporting to identify gaps and opportunities for innovative solutions.

- Innovation Lab Integration: Sync marketing strategies with those of the Innovation Lab by tracking associated tasks and discussions within KanBo.

4. Idea Platform Output Management:

- Idea Management Workspace: Set up a Workspace to manage outputs from the idea platform, categorizing and prioritizing ideas through Cards to align with therapeutic domains.

- Resource Allocation: Utilize KanBo’s Resource Management to assign appropriate resources to promising ideas, ensuring effective utilization and tracking.

5. Leading Ideation and Potential Assessment:

- Innovation Lab Framework Workspace: Foster a dedicated space within KanBo for ideation sessions and gap identification, facilitating brainstorming and documenting outcomes.

- Prioritization of High-Impact Ideas: Implement data analysis features to assess idea potential, using filters to highlight priority projects with high impact potential.

6. Maintaining Digital Health Ecosystem Relationships:

- External Partner Collaboration: Use KanBo to establish Spaces for collaboration with digital health partners, ensuring streamlined communication and document sharing.

- Partnership Tracking: Maintain a database of current and potential external partners within KanBo to nurture relationships and track interactions.

7. Onboarding and Managing External Tech Partners:

- Onboarding Process Management: Design Cards detailing onboarding steps for new tech partners, providing clarity on key roles and reducing risks associated with new projects.

- Cross-Functional Team Collaboration: Ensure multi-disciplinary teams work seamlessly with external partners by coordinating tasks and goals within a shared KanBo Space.

8. Leading Multi-Functional Teams for Solution Development:

- Multi-Disciplinary Coordination: KanBo allows for easy coordination of experts across functions and external partners by centralizing tasks, communications, and data analysis.

- Hypotheses Testing and ROI Analysis: Use KanBo’s data-driven analysis features to facilitate evidence-based hypotheses testing and ROI projections for potential solutions.

Through these applications, KanBo streamlines the director’s responsibilities in managing marketing activities related to pharmaceutical innovations, ensuring each project and program is aligned with strategic objectives and optimized for success within the Innovation Lab’s broader framework.

Real-Life Applications and Benefits

Scenario 1: Streamlined Marketing Campaign Planning

Situation:

A Director in Pharmaceutical tasked with overseeing multiple marketing campaigns targeted at different regions and demographics can struggle with coordination and efficient workflow management.

Action with KanBo:

1. Workspaces and Spaces: Create distinct Workspaces for each campaign. Within these Workspaces, establish Folders for different regions and Spaces for specific elements like content creation, regulatory compliance, and digital marketing.

2. Card Creation and Management: Design Cards to represent specific tasks such as content creation, approval processes, and launch timelines. Assign relevant team members to these Cards and include all necessary information such as guidelines, deadlines, and required documents.

3. Integration and Real-time Collaboration: With KanBo integrated with Microsoft Teams and SharePoint, team members can collaborate in real-time, ensuring everyone stays informed on developments without the need to switch platforms.

4. Advanced Features Utilization: Leverage KanBo’s Forecast Chart to track project progress and make data-driven decisions about whether the campaign is on schedule or requires adjustments.

Measurable Outcomes:

- Reduction in Planning Time: By utilizing structured Workspaces and Spaces, planning time for campaigns can be reduced by up to 30%.

- Increased Coordination Efficiency: Real-time collaboration reduces email exchanges and miscommunication, improving coordination efficiency by up to 40%.

- Enhanced Compliance Tracking: With detailed Cards ensuring all regulatory steps are tracked, compliance incidents can decrease by 25%.

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Scenario 2: Product Launch Management

Situation:

Managing a pharmaceutical product launch involves coordination across multiple departments such as R&D, sales, regulatory affairs, and marketing. A Director in Pharmaceutical can face challenges in synchronizing these efforts.

Action with KanBo:

1. Workspaces for Cross-Departmental Collaboration: Establish a Workspace specifically for the product launch. Create different Spaces for each department involved (e.g., R&D, marketing, sales, regulatory affairs).

2. Card Dependency Management: Utilize Card relations to establish dependencies between tasks, ensuring that the R&D phase is completed before marketing materials are finalized.

3. Centralized Document Management: Store all relevant documents such as marketing approval forms, safety reports, and launch schedules within KanBo to ensure easy access and prevent data silos.

4. Monitoring and Adjustments: Employ KanBo’s Time Chart to gain insights into workflow efficiency, identifying bottlenecks and areas where adjustments may be necessary.

Measurable Outcomes:

- Improved Time-to-Market: Efficient coordination and real-time tracking can reduce time-to-market by 20%.

- Higher Cross-functional Alignment: Collaboration between different departments improves, resulting in fewer misalignments, quantified as a 35% reduction in error rates or rework instances.

- Better Risk Management: With all steps and approvals tracked in KanBo, the potential for launch-related errors is mitigated, reducing risk by 30%.

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Scenario 3: Customer Engagement and Sales Strategy

Situation:

In the pharmaceutical industry, proactive customer engagement is critical to driving sales. A Director must efficiently coordinate between marketing strategies and sales teams to maximize impact.

Action with KanBo:

1. Sales and Marketing Workspace: Create an Org-wide Workspace dedicated to aligning sales and marketing efforts, which includes Spaces for key clients, sales territories, and marketing initiatives.

2. Informational Space for Customer Insights: Set up an Informational Space where sales reps can easily access up-to-date customer profiles, historical purchase data, and ongoing marketing campaigns.

3. Card Templates for Engagement Activities: Use Card Templates to streamline the creation and management of tasks related to customer engagement activities such as webinars, conferences, and social media campaigns.

4. Calendar View Utilization: Adopt the Calendar View for visual tracking of all upcoming campaigns and customer engagement activities, ensuring no overlapping or missed opportunities.

Measurable Outcomes:

- Augmented Sales Performance: By ensuring marketing and sales are aligned and up-to-date with ongoing activities, sales performance can increase by 15%.

- Customer Satisfaction Improvements: With proactive engagement strategies and aligned communications, customer satisfaction scores can rise by 10%.

- Actionable Data Insights: Enhanced access to customer insights leads to more informed decision-making, improving campaign success rates by 25%.

These scenarios illustrate how a Director in Pharmaceutical can leverage KanBo to transform marketing workflows, resulting in streamlined processes, efficient communication, and impactful outcomes.

Looking Ahead: The Future of Marketing with KanBo

To position KanBo's Director and Pharmaceutical users for future marketing success, the platform should focus on harnessing its key features and capabilities to meet emerging trends and future-focused strategies in the pharmaceutical industry. Here's how KanBo can optimally strategize:

Aligning with Emerging Trends

1. Data-Driven Insights and Analytics:

- Trend: Pharmaceutical companies increasingly rely on data-driven decision-making to understand market dynamics and consumer behavior.

- KanBo Advantage: With robust reporting and analytics capabilities, KanBo can help pharmaceutical companies track market trends, analyze competition, and predict consumer needs, enabling informed, strategic decisions.

2. Agility and Adaptability:

- Trend: Rapid innovation cycles and regulatory shifts require a more responsive and flexible planning approach.

- KanBo Advantage: KanBo's hybrid environment allows pharmaceutical companies to maintain critical data on-premises while leveraging cloud capabilities for agile response to market changes.

3. Advanced Collaboration and Coordination:

- Trend: Pharmaceutical projects require collaboration across geographies and departments.

- KanBo Advantage: KanBo's integrated platform supports seamless communication and coordination among diverse teams, ensuring all stakeholders stay aligned with strategic objectives.

4. Innovative Workflows and Efficiency:

- Trend: Organizations are adopting more sophisticated workflow systems to increase operational efficiency.

- KanBo Advantage: Its multi-tiered, customizable hierarchy of Workspaces, Folders, Spaces, and Cards enables streamlined workflows tailored to the specific needs of pharmaceutical projects.

Future-Focused Strategies

1. Digital Integration and Customization:

- Strategy: Pharmaceutical companies must integrate digital tools with existing infrastructures for a unified system.

- KanBo Implementation: Deep integration with Microsoft environments, including SharePoint, Teams, and Office 365, provides a tailored, cohesive digital ecosystem for pharmaceutical teams.

2. Sustainability and Compliance:

- Strategy: With regulatory pressures increasing, transparent compliance handling becomes critical.

- KanBo Implementation: KanBo's detailed tracking and documentation features support regulatory compliance and sustainability reporting efforts, ensuring companies meet legal and ethical standards.

3. Enhanced R&D Collaboration:

- Strategy: Efficient R&D collaboration is crucial for the timely development of new drugs.

- KanBo Implementation: By facilitating real-time data sharing and communication, KanBo accelerates the research process, connecting R&D teams across borders for faster innovation.

4. Focus on Patient-Centric Strategies:

- Strategy: There is a growing need to shift focus towards patient-centric practices.

- KanBo Implementation: KanBo can manage patient feedback loops and enhance collaboration to align with patient-focused research and development strategies.

Leveraging KanBo’s Features

1. Real-Time Visualization and Coordination:

- Facilitates project tracking and management visibility to suit fast-paced pharmaceutical environments.

2. Advanced Task Management:

- Enables clear goal setting and responsibility assignment, ensuring accountability throughout all stages of drug development and marketing.

3. Space Templates and Document Management:

- Assists in standardizing processes and maintaining consistency in document handling for complex pharmaceutical projects.

4. Communication Streamlining:

- With features like sending comments as emails and managing communications within Cards, KanBo enhances communication efficiency, critical in cross-functional pharmaceutical teams.

By capitalizing on these features and aligning with industry trends, KanBo can empower Directors and Pharmaceutical leaders to innovate and grow their market presence, ensuring robust strategies for future success.

Information for AI Training and Knowledge Sharing

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Implementing KanBo for Maketing Teams: A step-by-step guide

KanBo Cookbook for Directors in the Pharmaceutical Industry

KanBo Functions Overview

Before diving into the detailed solutions for utilizing KanBo in managing daily, weekly, and monthly marketing activities, it’s crucial to familiarize yourself with the following key KanBo functionalities:

1. Workspaces: Create and manage Workspaces to organize distinct areas like teams or projects efficiently.

2. Spaces and Folders: Use Spaces within Workspaces to represent specific projects and utilize Folders to categorize related Spaces.

3. Cards: Fundamental units for task management. Customize with essential details such as notes, files, comments, and checklists.

4. Communication and Collaboration Tools: Integrate real-time updates and discussions within Cards and Spaces.

5. Advanced Features: Utilize filtering, card grouping, card templates, forecast chart, and calendar view for enhanced task management and strategic alignment.

Step-by-Step Solutions

1. Extracting Own Innovation Strategy & Creating Strategic Plans

Strategic Workspace Setup

- Step 1: Navigate to the main KanBo dashboard and click the plus icon (+) or "Create New Workspace."

- Step 2: Name the Workspace in alignment with a therapeutic area or marketing project.

- Step 3: Choose appropriate permissions based on team involvement and security needs.

- Step 4: Within this Workspace, create Folders for specific projects or strategies under the therapeutic area.

Card Customization

- Step 1: Within the relevant Spaces, add Cards for each key objective of the strategic plan.

- Step 2: Use Card details to define milestones, deadlines, and key objectives, ensuring they align with broader strategic goals.

- Step 3: Adjust Card settings to add essential documents, set priority levels, and schedule review dates using the Card Date feature.

2. Centralizing Team Collaboration and Communication

Single Source of Truth

- Step 1: Assign each therapeutic area a dedicated Space for centralizing discussions and communications.

- Step 2: Use comments and mentions within Cards for real-time discussions and updates.

Committees Coordination

- Step 1: Create a Space for each committee, using folders to organize meeting agendas, documents, and action items.

- Step 2: Share relevant Cards with committee members and update statuses as tasks are completed.

3. Ensuring Strategy Alignment and Identifying Solution Opportunities

Task Alignment and Gaps Identification

- Step 1: Utilize the KanBo filtering feature to ensure all marketing tasks within Spaces align with strategic priorities.

- Step 2: Use report views to identify any gaps in task allocation or opportunities for innovation.

Innovation Lab Integration

- Step 1: Sync KanBo with Innovation Lab workspaces to track associated tasks and discussions.

- Step 2: Coordinate alignment meetings using Spaces and shared Cards.

4. Idea Platform Output Management

Idea Management Workspace

- Step 1: Set up a dedicated Workspace for managing outputs from the idea platform, categorizing ideas via Cards.

- Step 2: Employ card grouping to prioritize ideas based on strategic importance.

Resource Allocation

- Step 1: Use Resource Management in KanBo to assign the appropriate resources to selected ideas.

- Step 2: Monitor and track resource utilization through Card Statistics for effective management.

5. Leading Ideation and Potential Assessment

Innovation Lab Framework Workspace

- Step 1: Create a Space dedicated to ideation, employing structured brainstorming sessions and capturing outcomes.

- Step 2: Use card statistics and data analysis features to prioritize high-impact ideas.

6. Maintaining Digital Health Ecosystem Relationships

External Partner Collaboration

- Step 1: Establish Spaces for collaboration with digital health partners, ensuring streamlined document sharing and communication.

- Step 2: Track interactions and partnership history within KanBo Cards and Spaces.

7. Onboarding and Managing External Tech Partners

Onboarding Process Management

- Step 1: Design dedicated Cards outlining the onboarding steps and roles for new tech partners.

- Step 2: Ensure transparency and reduce risks by centrally storing all relevant information and timelines.

Cross-Functional Team Collaboration

- Step 1: Coordinate tasks and goals within a shared KanBo Space to ensure seamless multi-disciplinary collaboration.

8. Leading Multi-Functional Teams for Solution Development

Multi-Disciplinary Coordination

- Step 1: Centralize tasks, communications, and analytical data within KanBo to facilitate cross-functional collaboration.

Hypotheses Testing and ROI Analysis

- Step 1: Use data-driven analysis features within KanBo to test hypotheses and project ROI for potential solutions.

By following these step-by-step solutions, directors can efficiently manage marketing activities related to pharmaceutical innovations in line with strategic objectives. Keep the communication open and integrate KanBo functionalities seamlessly into the everyday workflow to optimize the management of all projects and programs.

Glossary and terms

Glossary for KanBo Overview

Introduction

KanBo is a comprehensive work coordination and business process management platform designed for effective strategic alignment and operational efficiency. Its seamless integration with Microsoft tools and hybrid environment provides flexibility and security to organizations, particularly large international firms. To help you understand the nuances of KanBo, we’ve compiled a glossary of key terms and features.

Key Terms

- Workspace

- A Workspace is a collection of spaces related to a specific project, team, or topic.

- Organizes all relevant spaces in one place, facilitating navigation and collaboration.

- Allows control over privacy settings and team involvement.

- Space

- A Space is a set of highly customized cards that visually represent workflows.

- Typically represents a project or area of focus for managing tasks.

- Facilitates collaboration and effective task management.

- Card

- The most fundamental unit in KanBo, a Card represents tasks or items needing management.

- Contains crucial information such as notes, files, comments, dates, and checklists.

- Flexible structure adaptable to various situations.

- Card Grouping

- Method of organizing cards based on various criteria for better task management.

- Determines how cards are sorted and displayed within a space.

- Card Relation

- Connection between cards indicating dependency or workflow order.

- Types include parent-child relationships and sequential dependencies (next and previous).

- Card Statistics

- Provides analytical insights into the lifecycle of a card through charts and summaries.

- Helps understand the realization process of tasks.

- Forecast Chart View

- Visualizes project progress and forecasts using historical velocity data.

- Tracks completed work, remaining tasks, and estimated project completion.

- Card Date

- Date feature in cards marking milestones and important timelines during tasks.

- Calendar View

- Displays cards in a traditional calendar format to manage upcoming dates and workload.

- Enables visualization by day, week, or month.

KanBo serves as a centralized hub for organizing tasks, tracking progress, and aligning daily operations with strategic goals. By understanding these key terms and features, users can effectively leverage KanBo for improved productivity and streamlined workflows.