Table of Contents
Work coordination platform
Designed for the automotive industry
As a leader in innovation, you understand the importance of staying ahead of the curve in the fast-moving automotive 4.0 world. KanBo provides you with the tools to do just that by facilitating smart factory operations, streamlining project management, fostering collaboration and solving complex problems.
Enhancing Customer Trust with Real-time Transparency in Vehicle Manufacturing Process
Best Practice
Leveraging KanBo's compelling features to facilitate customer-facing transparency
Automotive companies must manage complex, multimodal processes often scattered across various locations, departments, and stakeholders. Being able to visibly track and manage these processes can boost customer trust and credibility. One critical part of the process is the manufacturing of vehicles, where transparency can impact customers' trust.
This best practice was created to resolve issues of transparency drought and to enhance customer trust in automotive companies by providing real-time updates on vehicle manufacturing processes.
High customer credibility is quintessential for a thriving business, particularly in the automotive industry where trust factors into both the buying decision and the overall perception of the brand. Revealing the curtain behind the complex stages of vehicle manufacturing can be a unique selling proposition, enhancing customer engagement, and trust.
Challenge
A lack of transparency often leads to doubt and uncertainty. Customers unable to monitor the progression of manufacturing stages of their vehicles can erode trust, impacting brand reliability and customer loyalty.
Solution
Space
Create distinct 'Spaces' for various stages of vehicle manufacturing where relevant stakeholders and customers can access relevant updates and processes.
Card Status
Each Card in the Space can denote a vehicle, and the card status can be regularly updated to reflect the current manufacturing phase.
Activity stream
The dynamic activity stream in KanBo offers a real-time chronology of status changes, facilitating an insightful journey through the vehicle production stages.
Notifications
Customers receive notifications for every change in the card status, providing them with real-time updates and transparency.
Daily Routine
- Update card status as the vehicle undergoes various manufacturing stages.
- Monitor activity stream and notifications for seamless tracking and reporting.
- Regularly update information on customer's user profile per access and interactions.
Use Case
A prominent automotive manufacturer used KanBo's transparency-enabling functions to cultivate customer trust. Customers were able to monitor their vehicle through each manufacturing stage. The activity stream, notifications, and updated card stats provided real-time updates, prompting positive customer feedback on transparency and subsequently elevated brand credibility.
KanBo Tips
Leverage the power of the KanBo platform to enhance professional credibility by boosting transparency. The active use of spaces, activity stream, card statuses, notifications, and user profiles can transform customer experience by offering an insightful lens into the complex vehicle manufacturing stages.
Get started on creating a more efficient and streamlined product design process today with KanBo for Automotive.
Table of Contents
Work coordination platform
Designed for the automotive industry
As a leader in innovation, you understand the importance of staying ahead of the curve in the fast-moving automotive 4.0 world. KanBo provides you with the tools to do just that by facilitating smart factory operations, streamlining project management, fostering collaboration and solving complex problems.
Enhancing Customer Trust with Real-time Transparency in Vehicle Manufacturing Process
Best Practice
Leveraging KanBo's compelling features to facilitate customer-facing transparency
Automotive companies must manage complex, multimodal processes often scattered across various locations, departments, and stakeholders. Being able to visibly track and manage these processes can boost customer trust and credibility. One critical part of the process is the manufacturing of vehicles, where transparency can impact customers' trust.
This best practice was created to resolve issues of transparency drought and to enhance customer trust in automotive companies by providing real-time updates on vehicle manufacturing processes.
High customer credibility is quintessential for a thriving business, particularly in the automotive industry where trust factors into both the buying decision and the overall perception of the brand. Revealing the curtain behind the complex stages of vehicle manufacturing can be a unique selling proposition, enhancing customer engagement, and trust.
Challenge
A lack of transparency often leads to doubt and uncertainty. Customers unable to monitor the progression of manufacturing stages of their vehicles can erode trust, impacting brand reliability and customer loyalty.
Solution
Space
Create distinct 'Spaces' for various stages of vehicle manufacturing where relevant stakeholders and customers can access relevant updates and processes.
Card Status
Each Card in the Space can denote a vehicle, and the card status can be regularly updated to reflect the current manufacturing phase.
Activity stream
The dynamic activity stream in KanBo offers a real-time chronology of status changes, facilitating an insightful journey through the vehicle production stages.
Notifications
Customers receive notifications for every change in the card status, providing them with real-time updates and transparency.
Daily Routine
- Update card status as the vehicle undergoes various manufacturing stages.
- Monitor activity stream and notifications for seamless tracking and reporting.
- Regularly update information on customer's user profile per access and interactions.
Use Case
A prominent automotive manufacturer used KanBo's transparency-enabling functions to cultivate customer trust. Customers were able to monitor their vehicle through each manufacturing stage. The activity stream, notifications, and updated card stats provided real-time updates, prompting positive customer feedback on transparency and subsequently elevated brand credibility.
KanBo Tips
Leverage the power of the KanBo platform to enhance professional credibility by boosting transparency. The active use of spaces, activity stream, card statuses, notifications, and user profiles can transform customer experience by offering an insightful lens into the complex vehicle manufacturing stages.
Get started on creating a more efficient and streamlined product design process today with KanBo for Automotive.