Strategic Sourcing in Aviation: Elevating Efficiency Innovation and Sustainability in Supply Chain Management
Why This Topic Matters in Aviation Today
Strategic Sourcing: Navigating the Future of Aviation
As global competition sharpens, the aviation industry finds itself at a critical crossroads where efficiency and cost-effectiveness are not just desired but are imperative for survival. Strategic Sourcing emerges as a linchpin of modern business practice, offering a structured and analytical approach to supply chain management that resonates profoundly with aviation's intricate demands. Its relevance lies in its capacity to streamline procurement processes, ensuring not only cost minimization but also enhancing quality and innovation—a crucial consideration when commercial and cargo aircraft alike must adhere to stringent safety and performance standards.
Significance in Aviation
- Cost Efficiency: Airlines and aerospace manufacturers face relentless pressure to reduce operational costs while maintaining high service standards. Strategic Sourcing allows companies to negotiate better terms with suppliers through data-driven insights, collaboratively fostering savings and efficiencies.
- Risk Management: With the global supply chain's fragility underscored by situations like the COVID-19 pandemic, Strategic Sourcing provides robust frameworks for risk assessment and mitigation, safeguarding against disruptions that could otherwise lead to catastrophic delays or financial losses.
- Sustainability: As environmental concerns dominate public discourse, the aviation sector must pivot towards greener operations. Strategic Sourcing enables the identification and selection of sustainable suppliers, aligning procurement strategies with environmental goals.
Recent Trends and Emerging Needs
- Digital Transformation: The integration of artificial intelligence and machine learning into strategic sourcing processes equips aviation companies with predictive analytics, automating supplier evaluations and forecasting demand with remarkable accuracy.
- Localization: Geopolitical instabilities push the need for a more localized supply chain. Strategic Sourcing addresses this by optimizing local supplier networks, reducing dependency on distant markets, and enhancing supply chain resilience.
- Innovation and Collaboration: The demand for innovative aerospace solutions is driving partnerships between airlines and technology providers. Strategic Sourcing facilitates these collaborations, ensuring that companies remain at the technological cutting edge.
Strategic Sourcing is not merely a procurement strategy but a transformative approach that equips organizations within the aviation industry to outpace competitors and navigate the complexities of modern supply chains. Its role is amplified by the current trends shaping the industry, underscoring its position as an invaluable component in the pursuit of business excellence.
Understanding the Concept and Its Role in Aviation
Definition of Strategic Sourcing
Strategic Sourcing is the methodical and collaborative process of identifying, evaluating, and engaging suppliers to acquire goods and services that meet a company's unique needs. This approach focuses on leveraging the company's buying power to enhance value through long-term supplier relationships, cost efficiencies, and innovation. It encompasses the entire procurement process, from understanding the internal demand to negotiating contracts and managing supplier performance.
Key Components of Strategic Sourcing
- Comprehensive Market Analysis: Thorough research of the supplier market to understand trends, opportunities, and risks.
- Supplier Selection and Evaluation: Rigorous criteria-based selection process prioritizing quality, reliability, and cost-effectiveness.
- Negotiation and Contracting: Crafting mutually beneficial contracts that ensure value delivery and risk mitigation.
- Supplier Relationship Management: Ongoing assessment and collaboration with suppliers to promote continuous improvement and innovation.
- Performance Metrics and Monitoring: Establishing KPIs to measure and track supplier efficiency, quality, and compliance.
Application in the Aviation Industry
In aviation, Strategic Sourcing is pivotal in managing the complexity and enormity of supply chain demands, ensuring operational excellence and safety standards. Companies leverage this approach to optimize costs, enhance quality, and mitigate risks associated with supply volatility and regulatory compliance.
Real-World Examples
1. Airline Fleet Management:
- Component Sourcing: Airlines employ strategic sourcing to negotiate favorable deals with engine and avionics manufacturers, ensuring the availability of quality parts at competitive prices.
- Outcome: Reduction in maintenance costs, improved aircraft uptime, and enhanced safety standards.
2. Ground Support Equipment (GSE) Procurement:
- Airports strategically source GSE from a network of suppliers to ensure reliable ground operations.
- Outcome: Streamlined procurement leads to cost savings, operational efficiencies, and improved turnaround times for aircraft.
3. In-flight Services Enhancement:
- By strategically sourcing food and beverage vendors, airlines can offer differentiated in-flight services tailored to customer preferences.
- Outcome: Enhanced passenger satisfaction, repeat business, and strengthened brand reputation.
Impact of Strategic Sourcing in Aviation
- Cost Reduction: Achieving significant savings through economies of scale and competitive bidding processes.
- Supply Chain Resilience: Building a diversified supplier base to avoid disruptions and ensure continuity in supply.
- Innovation Promotion: Collaborating with suppliers on new technologies and processes to stay ahead in a competitive market.
- Quality and Compliance: Ensuring suppliers meet industry standards for safety and quality, reducing compliance risks.
By adopting strategic sourcing, aviation companies not only streamline their procurement processes but also secure a competitive edge in a challenging landscape. This proactive approach cultivates resilience, drives innovation, and ultimately contributes to sustainable business success.
Key Benefits for Aviation Companies
Enhanced Efficiency and Streamlined Operations
Adopting strategic sourcing within the aviation industry revolutionizes operational efficiency and streamlines complex procurement processes. This is achieved through:
- Supplier Optimization: Strategic sourcing involves selecting a smaller pool of suppliers, fostering stronger relationships that lead to more reliable supply chains. In aviation, where precision and timing are paramount, this minimizes delays in aircraft maintenance and refitting, directly reducing downtime.
- Data-Driven Decision-Making: Leveraging advanced analytics for detailed spend analysis aids in resource allocation, ensuring every purchase is justified by value and necessity. For example, by strategically sourcing parts for aircrafts, companies like Boeing can streamline inventory management, optimizing part use and reducing waste.
Through these measures, strategic sourcing cuts unnecessary bureaucracies and speeds up procurement cycles, enhancing overall organizational effectiveness, a vital aspect for maintaining tight flight schedules.
Cost Savings and Financial Efficiency
Strategic sourcing offers profound cost-saving opportunities, crucial for the aviation sector facing tight margins and fluctuating fuel prices:
- Bulk Purchasing and Negotiation Power: By consolidating purchases, airlines can negotiate better terms, achieving economies of scale. For instance, as noted in Southwest Airlines’ procurement strategy, bulk deals in buying jet fuel allowed them to hedge against price volatility, delivering substantial savings.
- Total Cost of Ownership (TCO) Analysis: Focusing not only on initial costs but also on lifecycle expenses results in smarter purchasing decisions. Consider the transition from traditional lighting to LED within aircraft cabins — initial investments are offset by longer life spans and reduced energy consumption.
Such financial prudency reallocates capital towards innovation and expansion, further cementing a company’s market position.
Improved Customer Experience
Strategically sourced elements positively impact the customer experience, a critical factor for loyalty in the aviation industry:
- Quality Assurance: By choosing suppliers committed to quality and reliability, airlines ensure high-standard components and services, enhancing safety and comfort. Emirates Airlines’ premium service and cutting-edge inflight entertainment systems are prime examples of strategic sourcing improving customer satisfaction.
- Customization and Innovation: Partnerships with innovative suppliers facilitate bespoke solutions tailored to specific customer needs. Delta Airlines uses strategic sourcing to constantly update their fleet with customer-centric features, such as quieter engines and more comfortable seating.
These improvements are not just add-ons but strategic elements enhancing reputation and encouraging repeat patronage.
Gaining Competitive Advantage
Strategic sourcing provides a significant competitive edge, crucial for differentiation in aviation:
- Agility and Responsiveness: With a robust supply chain, airlines can quickly adapt to market changes or disruptions, maintaining service continuity. For example, during the global supply chain disruptions of 2020, those airlines with strategic sourcing protocols in place managed resource shortages more effectively than their competitors.
- Sustainability and Ethical Practice Alignment: Partnering with eco-friendly suppliers aligns with consumer demand for sustainable options. By sourcing biofuels and sustainable materials, airlines like United Airlines have not only reduced carbon footprints but also attracted environmentally conscious travelers.
Thus, strategic sourcing is not just about procurement; it's about crafting a strategic advantage that resonates with customers, stakeholders, and the market at large.
Conclusion
Strategic sourcing in aviation is not just a procurement strategy but a holistic approach to enhancing operational excellence, financial efficiency, customer satisfaction, and market competitiveness. Equipped with demonstrative examples from industry leaders, it stands as a compelling business imperative driving transformative change across the sector.
How to Implement the Concept Using KanBo
Initial Assessment Phase: Identifying the Need for Strategic Sourcing
To effectively implement Strategic Sourcing in the aviation industry using KanBo, the journey begins with a meticulous assessment of the current procurement processes. It involves identifying gaps, inefficiencies, and potential areas for optimization. This crucial phase leverages KanBo’s Spaces to create dedicated areas where assessment data can be compiled and analyzed. For instance, within a Space titled "Strategic Sourcing Assessment", you can utilize Cards to represent individual tasks, such as data collection, supplier evaluation, and spend analysis. Card Relations enable linking related tasks, facilitating a detailed understanding of how different processes are interconnected. Use Labels to categorize tasks for easy filtering, such as "High Priority" or "Quick Wins". The Activity Stream provides a transparent view of all changes and updates, fostering accountability and ensuring alignment across teams.
Planning Stage: Setting Goals and Strategizing Implementation
With a comprehensive assessment completed, the next step is setting clear, actionable goals. Use KanBo’s Board Templates to create standardized frameworks for goal setting and strategy development. MySpace offers a personalized view of important tasks, ensuring that strategic priorities remain front and center for the decision-makers. In this stage, Mind Map View can be employed to brainstorm and visualize potential strategies, allowing teams to plan comprehensively. Employ Timeline and Gantt Chart View for scheduling milestones and critical paths, ensuring all strategic objectives are time-bound and measurable. This systemic structuring ensures that every member is clear about the roles and objectives—they are driving the strategic initiatives toward fruition.
Execution Phase: Applying Strategic Sourcing Practically
Execution is where plans materialize into actionable tasks. KanBo facilitates this through collaborative tools that maintain focus and drive efficiency. Kanban and List Views within Spaces enhance transparency and keep teams aligned with operational priorities. For complex task management, Cards can be grouped by phase or supplier, enabling teams to manage workflows effectively. Document Management within KanBo assists in centralizing all supplier contracts, communication logs, and sourcing documents, ensuring that teams have immediate access to essential information. Global Card Blockers can be utilized to flag issues, preventing further actions until problems are resolved, thus maintaining quality control throughout the execution phase.
Monitoring & Evaluation: Tracking Progress and Measuring Success
The monitoring and evaluation phase ensures that implementation stays on course and meets the intended objectives. KanBo’s Time Chart View and Forecast Chart View provide real-time analytics on project status and future projections, respectively. These insights facilitate informed decision-making and prompt adjustments to strategies as needed. Use the Activity Stream to monitor team activities and track key performance indicators (KPIs) through customized reports. Additionally, the Workload View helps in balancing resources effectively, ensuring no single team member is overburdened. This strategic oversight ensures that the project continuously aligns with industry standards and business goals.
KanBo Installation Options in Aviation Context
For decision-makers in aviation, KanBo offers flexible deployment options that cater to the industry's stringent data security and compliance requirements:
- Cloud-Based: Utilizing platforms like Microsoft's GCC High Cloud ensures compliance with defense-specific regulations, making it suitable for sensitive aviation data.
- On-Premises: Offers maximum control over data and integrates seamlessly with existing IT infrastructure, essential for aviation organizations requiring direct oversight.
- Hybrid: Combines cloud and on-premises advantages, offering scalability while maintaining data within organizational boundaries.
- GCC High Cloud: Specially designed for the U.S. government sector, providing enhanced security features to meet aviation safety standards.
By leveraging these options, aviation businesses can deploy KanBo in a manner that optimally balances operational needs with security imperatives. This precise alignment ensures that strategic sourcing initiatives are supported by a robust digital infrastructure that is as dynamic and secure as the industry demands.
Measuring Impact with Aviation-Relevant Metrics
Measuring Success in Aviation Strategic Sourcing
Strategic Sourcing in aviation is more than a cost-saving exercise; it is a critical component of ensuring operational excellence and competitive advantage. Businesses in this sector must be adept at measuring success through carefully chosen metrics and KPIs to capture the full impact of their initiatives. Here’s a guide to understanding and implementing these measures.
Key Performance Indicators (KPIs)
1. Return on Investment (ROI)
- Why It Matters: ROI measures the financial return from Strategic Sourcing against the investment made into these practices. A high ROI indicates effective resource utilization.
- Impact Reflection: A strong ROI illustrates that the cost efficiencies gained from sourcing initiatives exceed the expenses, affirming strategic decisions.
- Monitoring: Track ROI through financial reports and periodic reviews of cost savings versus sourcing initiative expenditures. Use financial software for real-time data visualization.
2. Cost Savings
- Why It Matters: Direct cost savings is a clear indicator of successful negotiation and supplier management.
- Impact Reflection: Calculating savings against benchmarks or historical costs shows the tangible benefits of Strategic Sourcing methodologies.
- Monitoring: Maintain a cost savings log that compares budgeted versus actual expenses and review every quarter. Implement variance analysis to identify and rectify deviations.
3. Customer Retention Rates
- Why It Matters: Retaining customers in aviation is pivotal given the competitive landscape; effective sourcing ensures the delivery of quality and timely service.
- Impact Reflection: Superior supplier relationships enhance service levels, directly influencing customer satisfaction and loyalty.
- Monitoring: Use customer feedback and retention analytics to correlate sourcing efficiency with customer satisfaction levels. Implement CRM systems to automate and track these metrics.
4. Time Efficiency Improvements
- Why It Matters: Time efficiency relates to streamlined operations and reduced cycle times in procurement and supply management, directly impacting turnaround times.
- Impact Reflection: By optimizing sourcing processes, airlines can improve operational readiness and service delivery timeframes.
- Monitoring: Use process mapping and performance dashboards that visually display time reductions in procurement cycles and supply chain adjustments.
5. Employee Satisfaction
- Why It Matters: Employee satisfaction can be indirectly influenced by efficient sourcing, as it affects operational flow and workplace resources.
- Impact Reflection: A motivated workforce driven by effective sourcing decisions can enhance productivity and service delivery.
- Monitoring: Conduct regular employee surveys focusing on procurement processes and resource availability. Analyze trends to trace sourcing-related improvements.
Continuous Improvement and Value Demonstration
Monitoring these metrics over time requires a strategic approach involving technology and culture. Implement integrated software solutions that allow for seamless data aggregation and real-time performance tracking. Encourage a culture of continuous improvement through regular cross-departmental meetings to discuss metric outcomes and strategic adjustments. Document successes and lessons learned to demonstrate the ongoing value of Strategic Sourcing. By adopting these practices, aviation businesses can harness the full potential of Strategic Sourcing to drive sustained success and market leadership.
Challenges and How to Overcome Them in Aviation
Challenge 1: Compliance with Industry Regulations
Aviation is one of the most stringently regulated industries in the world, and strategic sourcing directly involves suppliers and vendors who must adhere to these regulations. Non-compliance, or any lapse in ensuring all partners meet industry standards, can lead to severe penalties, including fines and operational disruptions. The regulatory environment necessitates that businesses meticulously vet each supplier and properly manage contracts to enforce compliance, making this an overwhelming task, especially when dealing with global suppliers.
Solution: Establish a robust compliance-verification process.
- Develop a comprehensive checklist of industry regulations pertinent to sourcing partners.
- Implement a systematic supplier auditing routine to frequently assess compliance.
- Leverage technology platforms designed for contract management that include features for tracking regulatory changes and ensuring adherence across all partners.
- Provide regular training for procurement teams to stay updated on the latest regulatory requirements, potentially through partnerships with legal experts specialized in aviation standards.
Challenge 2: Lack of Supplier Visibility
Aviation businesses often have complex supply chains with numerous contributors, making it difficult to maintain visibility over suppliers. This opacity can result in inefficiencies, delays, and the increased likelihood of disruptions caused by unforeseen supplier challenges. Without a clear picture of the supply chain, strategic sourcing cannot be effectively implemented, as critical data for decision-making remains inaccessible or inaccurate.
Solution: Invest in advanced supply chain management tools.
- Utilize integrated supply chain software to track real-time supplier performance and inventory levels.
- Foster closer partnerships with key suppliers to improve information-sharing and trust.
- Consider deploying machine learning algorithms to predict and mitigate potential supply chain risks, enhancing overall visibility and agility.
- Conduct regular supplier evaluations and meetings to keep communication channels open and efficient.
Challenge 3: Resistance to Change among Staff
Strategic sourcing often involves significant process changes that can meet resistance from employees accustomed to established routines. This resistance can emerge from a lack of understanding about the benefits of strategic sourcing or fear of a shifting role within the company. If not managed properly, internal pushback can stall implementation efforts, leading to incomplete adoption and squandered potential benefits.
Solution: Cultivate a culture of change readiness.
- Roll out educational initiatives that highlight the tangible benefits of strategic sourcing, like cost savings, increased efficiency, and competitive advantage.
- Involve employees early in the change process, seeking their input and addressing concerns transparently to foster buy-in.
- Create a mentoring program where team members who are adept at strategic sourcing can guide and support their peers.
- Set measurable implementation milestones and celebrate small wins to keep the momentum and morale positive.
Challenge 4: Integration of Technology with Existing Systems
Incorporating new strategic sourcing solutions may result in tech stack complexity, as aviation companies often use legacy systems for various operations. Successfully integrating new technologies requires seamless compatibility, which can be hampered by outdated infrastructure and insufficient IT capabilities, leading to data silos and inefficiencies.
Solution: Strategically upgrade IT infrastructure.
- Conduct a thorough analysis to identify gaps between existing tools and required capabilities for strategic sourcing.
- Choose sourcing solutions that offer modular integration, ensuring minimal disruption and easier adoption alongside current systems.
- Allocate resources for training IT staff on managing new systems, emphasizing cross-compatibility features.
- Facilitate ongoing feedback loops between procurement and IT departments to ensure continuous adaptability and optimization.
Each of these solutions involves proactive engagement and strategic investment in resources, ensuring that aviation businesses not only overcome these obstacles but harness strategic sourcing as a lever for transformative success.
Quick-Start Guide with KanBo for Aviation Teams
Kickstart Your Aviation Strategic Sourcing with KanBo: A Step-by-Step Guide
Step 1: Craft Your Workspace
To launch your strategic sourcing initiative within the aviation industry using KanBo, begin by setting up a dedicated Workspace tailored to your project needs.
- Create a Workspace: Use the Workspace as a core container to group all projects related to strategic sourcing.
- Organize Spaces: Opt for Spaces such as "Supplier Qualification," "Contract Management," and "Cost Analysis" to streamline focus areas.
- Assign Permissions: Restrict or allow access by assigning appropriate roles to team members—owners, members, or visitors—to ensure a secure and streamlined collaboration.
Step 2: Design Spaces with Intent
Spaces form the foundation where action transpires, so now it's time to sculpt Spaces that resonate with your strategic sourcing goals.
- Layout Spaces: Arrange Spaces creatively by utilizing custom fields and card statuses for each aspect of sourcing.
- Use Space Templates: Capitalize on pre-defined configurations specific to strategic sourcing, ensuring uniformity and efficiency.
- Categorize with Lists: Implement Lists to categorize cards under statuses like "In Review," "Negotiation," or "Approved," to keep track of task progression seamlessly.
Step 3: Populate with Cards
Cards act as the lifeblood of your project in KanBo, representing each task or item at hand.
- Craft Cards Wisely: Create Cards for every critical task, such as "Supplier Onboarding" or "Tender Evaluation," embedding essential details and deadlines.
- Mirror Cards: Use Mirror Cards in MySpace to centralize visibility and management of tasks stemming from different phases of sourcing.
- Monitor Relation Dynamics: Leverage Card Relations to map dependencies between tasks, ensuring a comprehensive outlook on task interconnections.
Step 4: Master Visualisation Tools
KanBo's robust visual tools offer insightful perspectives to help tackle aviation's intricate strategic sourcing nuances.
- Gantt and Forecast Charts: Implement Gantt Charts to plot long-term project timelines and Forecast Charts to track work completion trends and predict future outputs.
- Utilize Mind Maps: Harness Mind Map views to brainstorm and organize tasks effectively, creating an intuitive interface to visualize flight paths of your project.
Step 5: Exploit Personal and Document Management
Ensuring every user is afloat with work demands personalized management and seamless documentation.
- Deploy MySpace: Give users the ability to coordinate and prioritize their tasks internally using MySpace, optimizing personal task traffic.
- Document Cohesion: Implement Document Groups to maintain and share linked corporate files across Spaces, streamlining access to critical data linked with tasks.
The Key: Continuous Evaluation and Adaptation
As you embark on your KanBo journey for strategic sourcing in the aviation sector, remember that evaluation is critical. Regularly refine Spaces, Cards, and Lists to reflect ongoing real-world needs and insights, ensuring your platform infrastructure evolves concurrently with project demands. Through these concise, actionable steps, you're forging a pathway to savvy strategic sourcing coordination with KanBo as your aerodynamic companion.
Glossary and terms
Glossary of Strategic Sourcing Vocabulary
Introduction:
Strategic sourcing is a comprehensive approach to procurement and supply chain management, emphasizing the long-term relationship between an organization and its suppliers. It aims to optimize an organization's purchasing decisions by focusing on factors such as quality, reliability, innovation, and overall value, rather than just price. As businesses operate in increasingly complex and competitive environments, understanding the terminology used within strategic sourcing becomes critical in ensuring effective purchasing strategies. The following glossary provides a consolidated list of essential terms and definitions to help professionals navigate the discipline with clarity and precision.
Glossary:
- Spend Analysis: A process that involves collecting, cleaning, classifying, and analyzing expenditure data with the aim of reducing procurement costs, improving efficiency, and monitoring compliance.
- Supplier Relationship Management (SRM): A systematic approach for assessing suppliers' contributions and influence on success. Its objectives are to streamline and make more effective the processes between an organization and its suppliers.
- Request for Proposal (RFP): A document that solicits proposals, often through a bidding process, by an organization interested in procurement of a commodity, service, or valuable asset.
- Request for Information (RFI): A standard business process used to collect written information about the capabilities of various suppliers prior to acquiring their services or products.
- Request for Quotation (RFQ): A business process in which a company invites suppliers to bid on specific products or services, typically focusing on price comparisons.
- Total Cost of Ownership (TCO): A financial estimate intended to help buyers and owners determine the direct and indirect costs of a product or system, including purchase price, implementation costs, and long-term operational costs.
- Category Management: A strategic approach that organizes procurement resources to focus on specific areas of spend, aiming to achieve better results and efficiency in the sourcing process.
- Strategic Alliance: A formal agreement between two or more parties to pursue a set agreed-upon objectives while remaining independent organizations. It often involves sharing resources, knowledge, and capabilities for mutual benefit.
- Benchmarking: The practice of comparing business processes and performance metrics to industry bests or best practices from other industries with the aim of improving cost-effectiveness and performance.
- Supplier Diversity: A proactive business program that encourages the use of minority-owned, women-owned, veteran-owned, LGBTQ-owned, and other historically underutilized businesses as suppliers.
- E-procurement: The business-to-business or business-to-consumer purchase and sale of supplies, goods, and services through an electronic interface such as the Internet or other technologies.
- Supplier Evaluation: The process of assessing and approving potential suppliers by quantitative and qualitative assessment to ensure a portfolio of best-in-class suppliers is available for use.
- Collaborative Sourcing: Sourcing that involves buyers and suppliers working together to achieve shared objectives, strengthen partnerships, and improve mutual benefits.
- Supply Chain Management (SCM): The oversight, workflow, and administration of goods and services from raw material to finished product, ensuring effectiveness, quality and risk management.
Understanding and expertly navigating these terms is foundational for procurement professionals striving to implement strategic sourcing plans that ensure value creation, risk reduction, and enhanced supplier relationships.
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Additional Resources
Work Coordination Platform
The KanBo Platform boosts efficiency and optimizes work management. Whether you need remote, onsite, or hybrid work capabilities, KanBo offers flexible installation options that give you control over your work environment.
Getting Started with KanBo
Explore KanBo Learn, your go-to destination for tutorials and educational guides, offering expert insights and step-by-step instructions to optimize.
DevOps Help
Explore Kanbo's DevOps guide to discover essential strategies for optimizing collaboration, automating processes, and improving team efficiency.
Work Coordination Platform
The KanBo Platform boosts efficiency and optimizes work management. Whether you need remote, onsite, or hybrid work capabilities, KanBo offers flexible installation options that give you control over your work environment.
Getting Started with KanBo
Explore KanBo Learn, your go-to destination for tutorials and educational guides, offering expert insights and step-by-step instructions to optimize.
DevOps Help
Explore Kanbo's DevOps guide to discover essential strategies for optimizing collaboration, automating processes, and improving team efficiency.