Knowledge Base for the IT Department
Build an IT department knowledge base with KanBo. Simple to customize and use, the knowledge base template includes FAQs, troubleshooting guides and more – available for assistance round the clock on any device.
Capture crucial knowledge for your IT department with KanBo’s Knowledge base template. The template makes it easier to build a reservoir of knowledge full of useful IT Tips and Tricks, FAQs, guides and more. KanBo ensures this knowledge is available round the clock for all to see, update and benefit from. The comment functionality makes it interactive so technicians and customers can work in tandem to solve issues and build a strong sense of community to make them feel heard and appreciated.
Key usage points:
With the Knowledge Base Template for IT Department you can:
- Build Manuals and User guides
- Provide necessary Information
- Feature Tips & Tricks
- Comment and mention participants
- Manage Documents including versioning
- Perform Contextual search and communication
- Focus on what you need with Filtering and grouping
- Benefit from Activity stream and information versioning
- Stay up to date with Notification on changes and reminders
- Enjoy Remote access 24/7 from any device
- Follow relevant topics or entire knowledge areas