The comment functionality makes it interactive so technicians and customers can work in tandem to solve issues and build a strong sense of community to make them feel heard and appreciated.
How do I create a knowledge base for the IT Department in Enterprise?
To build a knowledge base template for IT Department, all you need is a regular KanBo license. If your company has such a license and you can use it, choose Knowledgebase for the IT Department from the KanBo template gallery. This way you can organize the knowledge that the IT Department has. You can quickly and easily modify this template and adapt it to the business needs and goals set by the enterprise for the IT Department.
How does a knowledge base look like in KanBo?
The knowledge base in KanBo looks like a digital board. Knowledge is organized thematically. Knowledge elements are added to appropriate categories. Typical categories of the knowledge base for IT Department in an enterprise are manuals, guides, Information, Tips & Tricks. IT Department can quickly and independently adjust the knowledge base to its needs.
Why is the knowledge base for IT Department important?
Knowledge Base is important because IT Department explains everything about what happened in the IT Department and give an employee access to a library of documents, guides, manuals, and tools. Self-services Knowledge Base encourages them to help themselves and to use knowledge in the best way possible. This will help to ensure that they stay with enterprise goals and strategies.
Can I customize the “Knowledge Base Template for IT” for my own department?
Yes, your department can customize the Knowledge Base Template for IT. Rename the categories or add new ones. Configure the Board so you and your department can organize and track knowledge that is most relevant.
How does the “Knowledge Base Template for IT” template work?
The “Knowledge Base Template for IT” allows employees from the IT Department to organize their knowledge by adding Knowledge Items with guides, manuals, documentation into categories. Contextual search help to find related knowledge and support the IT Department in day to day tasks and long term strategy.
Is this “Knowledge Base Template for IT Department” free?
Yes, the “Knowledge Base Template for IT Department” is free for enterprises with regular KanBo Licences. In this way, it’s possible to add this template from KanBo templates gallery and organize knowledge in a modern Agile way.