A knowledgebase for the IT Department in an Enterprise is a centralized place for all the different types of knowledge that exist across the IT Department.

From guides and documents to manuals, conversations, and Tip & Tricks. All information related to the IT Department you can find in an easy-to-navigate, searchable place – KanBo Board. Knowledgebase for IT Department allows employees to find, share, and interact with information that’s essential to their daily work.

Capture crucial knowledge for your IT Department with KanBo’s Knowledge Base Template for the Enterprise. This template makes it easier to build a reservoir of knowledge full of useful IT manuals, Tips & Tricks, FAQs, guides and more. KanBo Board ensures this knowledge is available round the clock for all employees to see, update, and benefit from.

View of KanBo Knowledge Base for IT Department Template

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You will need KanBo to use this template.

Just download it and use the Add Template from file feature in KanBo. Then add a new board based on the recently uploaded template.

You can also see this template in action by accessing our Sandbox demonstration environment now.

KanBo template Board - Knowledge base for IT

The comment functionality makes it interactive so technicians and customers can work in tandem to solve issues and build a strong sense of community to make them feel heard and appreciated.

With the Knowledge Base Template for IT Department in Enterprise you can:

  • Build Manuals and User guides
  • Provide necessary Information
  • Feature Tips & Tricks
  • Manage Documents manuals and guides including versioning
  • Perform Contextual search and communication
  • Focus on enterprise knowledge with Filtering and grouping
  • Stay up to date with Notification on changes and reminders
  • Enjoy Remote access 24/7 from any device
  • Follow relevant topics or entire knowledge areas

How do I create a knowledge base for the IT Department in Enterprise?

To build a knowledge base template for IT Department, all you need is a regular KanBo license. If your company has such a license and you can use it, choose Knowledgebase for the IT Department from the KanBo template gallery. This way you can organize the knowledge that the IT Department has. You can quickly and easily modify this template and adapt it to the business needs and goals set by the enterprise for the IT Department.

How does a knowledge base look like in KanBo?

The knowledge base in KanBo looks like a digital board. Knowledge is organized thematically. Knowledge elements are added to appropriate categories. Typical categories of the knowledge base for IT Department in an enterprise are manuals, guides, Information, Tips & Tricks. IT Department can quickly and independently adjust the knowledge base to its needs.

Why is the knowledge base for IT Department important?

Knowledge Base is important because IT Department explains everything about what happened in the IT Department and give an employee access to a library of documents, guides, manuals, and tools. Self-services Knowledge Base encourages them to help themselves and to use knowledge in the best way possible. This will help to ensure that they stay with enterprise goals and strategies.

How to work with KanBo Knowledge Base Template for It Department in Enterprise?

  1. Add Knowledge Base Template for It Department for KanBo templates gallery.
  2. Add Knowledge items to categories.
  3. Add more categories if your IT department also has knowledge in other categories that are not included in the template.
  4. Create Knowledge Items and add to the relevant information.
  5. Work in contexts of knowledge and keep your knowledge up-to-date. Add new information to existing elements.
  6. Move outdated knowledge to the archive or set automatic rules.


Can I customize the “Knowledge Base Template for IT” for my own department?

Yes, your department can customize the Knowledge Base Template for IT. Rename the categories or add new ones. Configure the Board so you and your department can organize and track knowledge that is most relevant.

How does the “Knowledge Base Template for IT” template work?

The “Knowledge Base Template for IT” allows employees from the IT Department to organize their knowledge by adding Knowledge Items with guides, manuals, documentation into categories. Contextual search help to find related knowledge and support the IT Department in day to day tasks and long term strategy.

Is this “Knowledge Base Template for IT Department” free?

Yes, the “Knowledge Base Template for IT Department” is free for enterprises with regular KanBo Licences. In this way, it’s possible to add this template from KanBo templates gallery and organize knowledge in a modern Agile way.

3 most powerful features in Knowledge Base for the IT Department

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Customize and automate your organization’s workflows with KanBo’s powerful API. KanBo’s capability to combine multi-platform connection with process automation allows you to build efficient work practices that boost productivity and create a satisfying employee experience

Detail Levels in Stream

Each user in KanBo can personalize the view of the stream by selecting one of the three predefined filters

  • Get only comments
  • Show the most important activities
  • See the complete stream with full details
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KanBo also contains a setting that disallows deletion of Boards, instead they can only be closed in order to become inaccessible. Archived Cards and Closed Boards can be reactivated at any time. Reopened boards and cards retain the state they were previously archived or closed in

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If you really want to discover this template, choose from the options below:


Just download it and use the Add Template from file feature in KanBo. Then add a new board based on the recently uploaded template.


You can also see this template in action by accessing our Sandbox demonstration environment now.