{"id":9765,"date":"2023-11-27T16:31:04","date_gmt":"2023-11-27T16:31:04","guid":{"rendered":"https:\/\/kanboapp.com\/industries\/pharmaceutical\/use-cases\/kanbo-connect-to-resolve-portal-lead-challenge\/"},"modified":"2024-04-25T16:46:24","modified_gmt":"2024-04-25T16:46:24","slug":"kanbo-connect-to-resolve-portal-lead-challenge","status":"publish","type":"page","link":"https:\/\/kanboapp.com\/en\/industries\/pharmaceutical\/use-cases\/kanbo-connect-to-resolve-portal-lead-challenge\/","title":{"rendered":"KanBo Connect to Resolve \u2013 Portal Lead Challenge"},"content":{"rendered":"\n<style> @media(min-width:1728px) { .pulpit { display:block!important; } .tablet { display:none!important; } .spis { display:block!important; } .paskek-lewy { margin-left:15%!important; margin-right:56px!important; } .paskek-prawy { margin-right:15%!important; margin-left:56px!important; } } @media(min-width: 1440px) and (max-width:1727px) { .pulpit { display:block!important; } .tablet { display:none!important; } .spis { display:block!important; } .paskek-lewy { margin-left:10%!important; margin-right:56px!important; } .paskek-prawy { margin-right:10%!important; margin-left:56px!important; } } @media (min-width: 1024px) and (max-width:1439px) { .pulpit { display:block!important; } .tablet { display:none!important; } .spis { display:block!important; } .paskek-lewy { margin-left:5%!important; margin-right:56px!important; } .paskek-prawy { margin-right:5%!important; margin-left:56px!important; } } \/*tablet1*\/ @media (min-width: 782px) and (max-width:1023px) { .pulpit { display:none!important; } .tablet { display:block!important; } .spis { display:block!important; } .paskek-lewy { margin-left:2%!important; margin-right:56px!important; } .paskek-prawy { margin-right:2%!important; margin-left:56px!important; } } @media (max-width:781px) { .pulpit { display:none!important; } .tablet { display:block!important; } .spis { display:none!important; } } .link a:hover { 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0.15), rgba(0, 0, 0, 0.15)), #ED4B9E!important; } .vlp-layout-blogs .vlp-block-0 {font-weight: 600!important; } <\/style>\n\n\n\n<script> function lewemenu_tab(zm) { var elements = document.getElementsByClassName(\"menu-lewe-tab\"); var i,link1,link2; for (i = 0; i < elements.length; i++) {    link1 = elements[i].getElementsByTagName(\"a\");     link1[0].style.fontWeight = \"600\";     link1[0].style.backgroundColor= \"#FAFAFA\"; } link2 = elements[zm].getElementsByTagName(\"a\"); link2[0].style.fontWeight = \"600\"; link2[0].style.backgroundColor= \"#E9F4FE\"; } <\/script>\n\n\n\n<script> function lewemenu(zm) { var elements = document.getElementsByClassName(\"menu-lewe\"); var i,link1,link2; for (i = 0; i < elements.length; i++) {    link1 = elements[i].getElementsByTagName(\"a\");     link1[0].style.fontWeight = \"600\";     link1[0].style.backgroundColor= \"#FAFAFA\"; } link2 = elements[zm].getElementsByTagName(\"a\"); link2[0].style.fontWeight = \"600\"; link2[0].style.backgroundColor= \"#E9F4FE\"; } <\/script>\n\n\n\n<div class=\"wp-block-getwid-section pulpit alignfull alignfull getwid-margin-top-none getwid-margin-bottom-none getwid-section-content-full-width\"><div class=\"wp-block-getwid-section__wrapper getwid-padding-top-none getwid-padding-bottom-none getwid-padding-left-none getwid-padding-right-none getwid-margin-left-none getwid-margin-right-none\" style=\"min-height:100vh\"><div class=\"wp-block-getwid-section__inner-wrapper\"><div class=\"wp-block-getwid-section__background-holder\"><div class=\"wp-block-getwid-section__background\"><\/div><div class=\"wp-block-getwid-section__foreground\"><\/div><\/div><div class=\"wp-block-getwid-section__content\"><div class=\"wp-block-getwid-section__inner-content\">\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-5c61a2ba wp-block-columns-is-layout-flex\" style=\"margin-top:0px;margin-bottom:0px\">\n<div class=\"wp-block-column paskek-lewy spis is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:270px\">\n<div class=\"wp-block-columns jazda is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left has-link-color wp-elements-644444928431a8fba0d3534f7e3383ad\" style=\"margin-left:10px;font-size:clamp(16.293px, 1.018rem + ((1vw - 3.2px) * 0.68), 25px);font-style:normal;font-weight:600;letter-spacing:-0.01em;line-height:1.2\">Table of Contents<\/p>\n\n\n\n<p class=\"has-link-color wp-elements-76475a9060832cae2d28867f79549f04\"><p class=\"menu-lewe has-link-color\" onclick=\"lewemenu(0)\"><a href=\"https:\/\/kanboapp.com\/en\/industries\/pharmaceutical\/use-cases\/kanbo-connect-to-resolve-portal-lead-challenge\/#section1\" data-type=\"URL\" data-id=\"https:\/\/kanboapp.com\/en\/industries\/pharmaceutical\/use-cases\/kanbo-connect-to-resolve-portal-lead-challenge\/#section1\"  style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.391), 19px);font-style:normal;font-weight:600;line-height:1.2;color:#0c3658\">What do you need to know about this challenge?<\/a><\/p><\/p>\n\n\n\n<p class=\"has-link-color wp-elements-965aa8b181b04d46df88a96c5a28d7ab\"><p class=\"menu-lewe has-link-color\" onclick=\"lewemenu(1)\"><a href=\"https:\/\/kanboapp.com\/en\/industries\/pharmaceutical\/use-cases\/kanbo-connect-to-resolve-portal-lead-challenge\/#section2\" data-type=\"URL\" data-id=\"https:\/\/kanboapp.com\/en\/industries\/pharmaceutical\/use-cases\/kanbo-connect-to-resolve-portal-lead-challenge\/#section2\"  style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.391), 19px);font-style:normal;font-weight:600;line-height:1.2;color:#0c3658\">What can you do with KanBo to solve this challenge?<\/a><\/p><\/p>\n\n\n\n<p class=\"has-link-color wp-elements-433204299b4f1c3ca736511239453037\"><p class=\"menu-lewe has-link-color\" onclick=\"lewemenu(2)\"><a href=\"https:\/\/kanboapp.com\/en\/industries\/pharmaceutical\/use-cases\/kanbo-connect-to-resolve-portal-lead-challenge\/#section3\" data-type=\"URL\" data-id=\"https:\/\/kanboapp.com\/en\/industries\/pharmaceutical\/use-cases\/kanbo-connect-to-resolve-portal-lead-challenge\/#section3\"  style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.391), 19px);font-style:normal;font-weight:600;line-height:1.2;color:#0c3658\">What can you expect after solving this challenge?<\/a><\/p><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:850px\">\n<div class=\"wp-block-getwid-section alignfull alignfull getwid-section-content-full-width\" style=\"margin-top:80px\"><div class=\"wp-block-getwid-section__wrapper getwid-padding-top-none getwid-padding-bottom-none getwid-padding-left-none getwid-padding-right-none\" style=\"min-height:100vh;margin-left:40px;margin-right:40px\"><div class=\"wp-block-getwid-section__inner-wrapper\"><div class=\"wp-block-getwid-section__background-holder\"><div class=\"wp-block-getwid-section__background has-background\" style=\"background-color:#fafafa\"><\/div><div class=\"wp-block-getwid-section__foreground\"><\/div><\/div><div class=\"wp-block-getwid-section__content\"><div class=\"wp-block-getwid-section__inner-content\">\n<div class=\"wp-block-columns are-vertically-aligned-center has-background is-layout-flex wp-container-core-columns-is-layout-fca156af wp-block-columns-is-layout-flex\" style=\"border-radius:24px;background-color:#e9f4fe;margin-top:0px;margin-bottom:15px;padding-top:40px;padding-right:40px;padding-bottom:40px;padding-left:40px\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p style=\"margin-top:0px;margin-right:0;margin-bottom:40px;margin-left:0;font-size:clamp(26.465px, 1.654rem + ((1vw - 3.2px) * 1.448), 45px);font-style:normal;font-weight:700;letter-spacing:-2%;line-height:1.1\"><strong>KanBo \u2013 The Pharma-Focused Work Coordination Maestro<\/strong><\/p>\n\n\n\n<p style=\"margin-bottom:40px;font-size:clamp(21.027px, 1.314rem + ((1vw - 3.2px) * 1.014), 34px);font-style:normal;font-weight:700;letter-spacing:-1%;line-height:1.2\"><strong>Experience ultimate task alignment, communication and collaboration<\/strong><\/p>\n\n\n\n<p style=\"margin-bottom:40px;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.391), 19px);\">Trusted globally, KanBo, bridges the gap between management and engineering in complex pharmaceutical organizations. Seamless coordination, advanced project planning, and outstanding leadership are made possible through our versatile software. Stride toward your mission-critical goals with superior collaboration and communication.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-1aff515d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size sekcja5-przycisk\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.156), 16px);font-style:normal;font-weight:700;line-height:1.4\"><a class=\"wp-block-button__link has-text-color has-background wp-element-button\" href=\"https:\/\/kanboapp.com\/en\/industries\/pharmaceutical\/\" style=\"border-radius:6px;color:#fafafa;background-color:#ed4b9e;padding-top:12px;padding-right:36px;padding-bottom:12px;padding-left:36px\" target=\"_blank\" rel=\"noreferrer noopener\">Go to KanBo Pharmaceutical<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<h1 class=\"wp-block-heading\" style=\"margin-top:80px;margin-bottom:80px;font-size:clamp(21.027px, 1.314rem + ((1vw - 3.2px) * 1.014), 34px);font-style:normal;font-weight:700;letter-spacing:-0.04em;line-height:1.1\">KanBo Connect to Resolve \u2013 Portal Lead Challenge: Streamlining Employee Support through Effective Collaboration<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"section1\" style=\"margin-bottom:40px;font-size:clamp(21.027px, 1.314rem + ((1vw - 3.2px) * 1.014), 34px);font-style:normal;font-weight:700;letter-spacing:-0.02em;line-height:1.2\">What do you need to know about this challenge?<\/h2>\n\n\n\n<p>In a complex corporate environment, the Connect to Resolve \u2013 Portal Lead faces the intricate task of streamlining the support process by effectively connecting employees with support teams to address their inquiries and issues. This challenge entails enhancing the user experience by reducing response times, improving communication, and promoting a cohesive support strategy that drives productivity and customer satisfaction.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"section2\" style=\"margin-bottom:40px;font-size:clamp(21.027px, 1.314rem + ((1vw - 3.2px) * 1.014), 34px);font-style:normal;font-weight:700;letter-spacing:-0.02em;line-height:1.2\">What can you do with KanBo to solve this challenge?<\/h3>\n\n\n\n<p>KanBo is equipped with a suite of features engineered to meet the demands of improving collaboration within employee support processes:<\/p>\n\n\n\n<p>- Clarifying Support Tasks: Use card statuses to categorize and prioritize support tickets, clarifying what needs immediate attention and what has been resolved.<\/p>\n\n\n<div class=\"vlp-link-container vlp-layout-blogs wp-block-visual-link-preview-link\"><a href=\"https:\/\/help.kanboapp.com\/en\/hc\/basics\/cards\/card-statuses\/\" class=\"vlp-link\" title=\"Card Statuses\" rel=\"nofollow\" target=\"_blank\"><\/a><div class=\"vlp-layout-zone-side\"><div class=\"vlp-block-3 vlp-link-image\"><img decoding=\"async\" src=\"https:\/\/help.kanboapp.com\/wp-content\/uploads\/2023\/02\/Card-Status.png\" style=\"max-width: 560px; max-height: 560px\" \/><\/div><\/div><div class=\"vlp-layout-zone-main\"><div class=\"vlp-block-0 vlp-link-title\">Card Statuses<\/div><div class=\"vlp-block-1 vlp-link-summary\">Card status is a feature that tells you about the progress of card realization. It is one of the very first things you see in KanBo. When you create a new space, you start with the default Kanban view\u2026<\/div><div class=\"vlp-block-2 vlp-link-button\">Read More<\/div><\/div><\/div>\n\n\n<p>- Organizing Queries and Responses: Take advantage of the Kanban view to sort inquiries into systematic columns representing stages of resolution, offering clarity at every step.<\/p>\n\n\n<div class=\"vlp-link-container vlp-layout-blogs wp-block-visual-link-preview-link\"><a href=\"https:\/\/help.kanboapp.com\/en\/hc\/visualize-work\/kanban\/kanban-view\/\" class=\"vlp-link\" title=\"Kanban View\" rel=\"nofollow\" target=\"_blank\"><\/a><div class=\"vlp-layout-zone-side\"><div class=\"vlp-block-3 vlp-link-image\"><img decoding=\"async\" src=\"https:\/\/help.kanboapp.com\/wp-content\/uploads\/2023\/02\/Kanban-View.png\" style=\"max-width: 560px; max-height: 560px\" \/><\/div><\/div><div class=\"vlp-layout-zone-main\"><div class=\"vlp-block-0 vlp-link-title\">Kanban View<\/div><div class=\"vlp-block-1 vlp-link-summary\">Kanban is a visual method of workflow management. The main idea behind it is to limit work in progress, focus on completing tasks before starting new ones, and continuously improve processes. In KanBo\u2026<\/div><div class=\"vlp-block-2 vlp-link-button\">Read More<\/div><\/div><\/div>\n\n\n<p>- Tracking Teams\u2019 Activities: Implement user activity stream to monitor the actions taken by support team members, granting insights into performance and productivity.<\/p>\n\n\n<div class=\"vlp-link-container vlp-layout-blogs wp-block-visual-link-preview-link\"><a href=\"https:\/\/help.kanboapp.com\/en\/hc\/basics\/users\/user-activity-stream\/\" class=\"vlp-link\" title=\"User Activity Stream\" rel=\"nofollow\" target=\"_blank\"><\/a><div class=\"vlp-layout-zone-side\"><div class=\"vlp-block-3 vlp-link-image\"><img decoding=\"async\" src=\"https:\/\/help.kanboapp.com\/wp-content\/uploads\/2023\/06\/kanbo-user-social-image-1.png\" style=\"max-width: 560px; max-height: 560px\" \/><\/div><\/div><div class=\"vlp-layout-zone-main\"><div class=\"vlp-block-0 vlp-link-title\">User Activity Stream<\/div><div class=\"vlp-block-1 vlp-link-summary\">The activity stream is a universal feature that is available on a card, in a space, and associated with each user. User activity stream is a record of all activities performed by a particular user.<\/div><div class=\"vlp-block-2 vlp-link-button\">Read More<\/div><\/div><\/div>\n\n\n<p>- Enhancing Communication: Deploy notifications to alert teams of new queries or updates, ensuring that no request is overlooked and response times are optimized.<\/p>\n\n\n<div class=\"vlp-link-container vlp-layout-blogs wp-block-visual-link-preview-link\"><a href=\"https:\/\/help.kanboapp.com\/en\/hc\/basics\/navigation\/notifications\/\" class=\"vlp-link\" title=\"Notifications\" rel=\"nofollow\" target=\"_blank\"><\/a><div class=\"vlp-layout-zone-side\"><div class=\"vlp-block-3 vlp-link-image\"><img decoding=\"async\" src=\"https:\/\/help.kanboapp.com\/wp-content\/uploads\/2023\/03\/notifications-social-image.png\" style=\"max-width: 560px; max-height: 560px\" \/><\/div><\/div><div class=\"vlp-layout-zone-main\"><div class=\"vlp-block-0 vlp-link-title\">Notifications<\/div><div class=\"vlp-block-1 vlp-link-summary\">Notifications are sound and visual alerts that users receive when something important happens. They are updates that inform users of changes related to the cards and spaces they are following.<\/div><div class=\"vlp-block-2 vlp-link-button\">Read More<\/div><\/div><\/div>\n\n\n<p>- Streamlining Information Access: Utilize document source to attach pertinent information to support tickets, making essential data readily available for resolution.<\/p>\n\n\n<div class=\"vlp-link-container vlp-layout-blogs wp-block-visual-link-preview-link\"><a href=\"https:\/\/help.kanboapp.com\/en\/hc\/basics\/docs\/document-sources\/\" class=\"vlp-link\" title=\"Document Sources\" rel=\"nofollow\" target=\"_blank\"><\/a><div class=\"vlp-layout-zone-side\"><div class=\"vlp-block-3 vlp-link-image\"><img decoding=\"async\" src=\"https:\/\/help.kanboapp.com\/wp-content\/uploads\/2023\/02\/documents-social-image.png\" style=\"max-width: 560px; max-height: 560px\" \/><\/div><\/div><div class=\"vlp-layout-zone-main\"><div class=\"vlp-block-0 vlp-link-title\">Document Sources<\/div><div class=\"vlp-block-1 vlp-link-summary\">The document source feature allows users to easily associate and organize documents within KanBo. With this feature, users can link documents from various sources, such as SharePoint\u2026<\/div><div class=\"vlp-block-2 vlp-link-button\">Read More<\/div><\/div><\/div>\n\n\n<p>- Managing Time Effectively: Implement Timeline view to schedule and visualize support activities and deadlines along a timeline, enhancing planning and time management.<\/p>\n\n\n<div class=\"vlp-link-container vlp-layout-blogs wp-block-visual-link-preview-link\"><a href=\"https:\/\/help.kanboapp.com\/en\/hc\/visualize-work\/timeline-view\/timeline-view\/\" class=\"vlp-link\" title=\"Timeline View\" rel=\"nofollow\" target=\"_blank\"><\/a><div class=\"vlp-layout-zone-side\"><div class=\"vlp-block-3 vlp-link-image\"><img decoding=\"async\" src=\"https:\/\/help.kanboapp.com\/wp-content\/uploads\/2023\/04\/Timeline-View.png\" style=\"max-width: 560px; max-height: 560px\" \/><\/div><\/div><div class=\"vlp-layout-zone-main\"><div class=\"vlp-block-0 vlp-link-title\">Timeline View<\/div><div class=\"vlp-block-1 vlp-link-summary\">The Timeline view is a powerful feature that provides a visual representation of all cards that need to be completed over a specific period. It allows space users to see a project\u2019<\/div><div class=\"vlp-block-2 vlp-link-button\">Read More<\/div><\/div><\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"section3\" style=\"margin-bottom:40px;font-size:clamp(21.027px, 1.314rem + ((1vw - 3.2px) * 1.014), 34px);font-style:normal;font-weight:700;letter-spacing:-0.02em;line-height:1.2\">What can you expect after solving this challenge?<\/h3>\n\n\n\n<p>After integrating KanBo into the employee support system, long-term benefits become apparent. Enhanced visibility into the resolution process leads to faster and more efficient query handling, resulting in increased employee satisfaction and a more effective support team. Overtime, KanBo's ability to refine and adapt to the support strategy enables continuous improvement and the cultivation of a responsive, customer-centric culture. Expect a tangible boost in overall productivity, with the platform providing solid analytics for measuring the success of the support framework and informing future enhancements for an ever-evolving workplace ecosystem.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/kanboapp.com\/en\/industries\/pharmaceutical\/use-cases\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"360\" src=\"https:\/\/kanboapp.com\/wp-content\/uploads\/2023\/11\/KanBo-Use-Cases-Pharma-Banner-Desktop.png\" alt=\"\" class=\"wp-image-7272\"\/><\/a><\/figure>\n\n\n\n<div style=\"height:120px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column paskek-prawy is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:270px\">\n<div class=\"wp-block-columns jazda is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-left:16px\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n\n\n\n<div class=\"wp-block-getwid-section tablet alignfull alignfull getwid-margin-top-none getwid-margin-bottom-none getwid-section-content-full-width\"><div class=\"wp-block-getwid-section__wrapper getwid-padding-top-none getwid-padding-bottom-none getwid-padding-left-none getwid-padding-right-none getwid-margin-left-none getwid-margin-right-none\" style=\"min-height:100vh\"><div class=\"wp-block-getwid-section__inner-wrapper\"><div class=\"wp-block-getwid-section__background-holder\"><div class=\"wp-block-getwid-section__background\"><\/div><div class=\"wp-block-getwid-section__foreground\"><\/div><\/div><div class=\"wp-block-getwid-section__content\"><div class=\"wp-block-getwid-section__inner-content\">\n<div class=\"wp-block-columns alignfull is-layout-flex wp-container-core-columns-is-layout-5c61a2ba wp-block-columns-is-layout-flex\" style=\"margin-top:0px;margin-bottom:0px\">\n<div class=\"wp-block-column paskek-lewy spis is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:270px\">\n<div class=\"wp-block-columns jazda is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"has-text-align-left has-link-color wp-elements-644444928431a8fba0d3534f7e3383ad\" style=\"margin-left:10px;font-size:clamp(16.293px, 1.018rem + ((1vw - 3.2px) * 0.68), 25px);font-style:normal;font-weight:600;letter-spacing:-0.01em;line-height:1.2\">Table of Contents<\/p>\n\n\n\n<p class=\"has-link-color wp-elements-b42db35b2c0ffc7c30c3ff482e851472\"><p class=\"menu-lewe-tab has-link-color\" onclick=\"lewemenu_tab(0)\"><a href=\"https:\/\/kanboapp.com\/en\/industries\/pharmaceutical\/use-cases\/kanbo-connect-to-resolve-portal-lead-challenge\/#section1tab\" data-type=\"URL\" data-id=\"https:\/\/kanboapp.com\/en\/industries\/pharmaceutical\/use-cases\/kanbo-connect-to-resolve-portal-lead-challenge\/#section1tab\"  style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.156), 16px);font-style:normal;font-weight:600;line-height:1.2;color:#0c3658\">What do you need to know about this challenge?<\/a><\/p><\/p>\n\n\n\n<p class=\"has-link-color wp-elements-4c99f5965eefcc58fc097aa0df626d9d\"><p class=\"menu-lewe-tab has-link-color\" onclick=\"lewemenu_tab(1)\"><a href=\"https:\/\/kanboapp.com\/en\/industries\/pharmaceutical\/use-cases\/kanbo-connect-to-resolve-portal-lead-challenge\/#section2tab\" data-type=\"URL\" data-id=\"https:\/\/kanboapp.com\/en\/industries\/pharmaceutical\/use-cases\/kanbo-connect-to-resolve-portal-lead-challenge\/#section2tab\"  style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.156), 16px);font-style:normal;font-weight:600;line-height:1.2;color:#0c3658\">What can you do with KanBo to solve this challenge?<\/a><\/p><\/p>\n\n\n\n<p class=\"has-link-color wp-elements-212146af9afd8e074eae73fcd754c7a2\"><p class=\"menu-lewe-tab has-link-color\" onclick=\"lewemenu_tab(2)\"><a href=\"https:\/\/kanboapp.com\/en\/industries\/pharmaceutical\/use-cases\/kanbo-connect-to-resolve-portal-lead-challenge\/#section3tab\" data-type=\"URL\" data-id=\"https:\/\/kanboapp.com\/en\/industries\/pharmaceutical\/use-cases\/kanbo-connect-to-resolve-portal-lead-challenge\/#section3tab\"  style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.156), 16px);font-style:normal;font-weight:600;line-height:1.2;color:#0c3658\">What can you expect after solving this challenge?<\/a><\/p><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:650px\">\n<div class=\"wp-block-getwid-section alignfull alignfull getwid-section-content-full-width\" style=\"margin-top:80px\"><div class=\"wp-block-getwid-section__wrapper getwid-padding-top-none getwid-padding-bottom-none getwid-padding-left-none getwid-padding-right-none\" style=\"min-height:100vh;margin-left:40px;margin-right:40px\"><div class=\"wp-block-getwid-section__inner-wrapper\"><div class=\"wp-block-getwid-section__background-holder\"><div class=\"wp-block-getwid-section__background has-background\" style=\"background-color:#fafafa\"><\/div><div class=\"wp-block-getwid-section__foreground\"><\/div><\/div><div class=\"wp-block-getwid-section__content\"><div class=\"wp-block-getwid-section__inner-content\">\n<div class=\"wp-block-columns are-vertically-aligned-center has-background is-layout-flex wp-container-core-columns-is-layout-fca156af wp-block-columns-is-layout-flex\" style=\"border-radius:24px;background-color:#e9f4fe;margin-top:0px;margin-bottom:15px;padding-top:40px;padding-right:40px;padding-bottom:40px;padding-left:40px\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<p style=\"margin-top:0px;margin-right:0;margin-bottom:40px;margin-left:0;font-size:clamp(21.027px, 1.314rem + ((1vw - 3.2px) * 1.014), 34px);font-style:normal;font-weight:700;letter-spacing:-2%;line-height:1.1\"><strong>KanBo \u2013 The Pharma-Focused Work Coordination Maestro<\/strong><\/p>\n\n\n\n<p style=\"margin-bottom:40px;font-size:clamp(16.293px, 1.018rem + ((1vw - 3.2px) * 0.68), 25px);font-style:normal;font-weight:700;letter-spacing:-1%;line-height:1.2\"><strong>Experience ultimate task alignment, communication and collaboration<\/strong><\/p>\n\n\n\n<p style=\"margin-bottom:40px;font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.156), 16px);\">Trusted globally, KanBo, bridges the gap between management and engineering in complex pharmaceutical organizations. Seamless coordination, advanced project planning, and outstanding leadership are made possible through our versatile software. Stride toward your mission-critical goals with superior collaboration and communication.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-left is-layout-flex wp-container-core-buttons-is-layout-1aff515d wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size sekcja5-przycisk\" style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.156), 16px);font-style:normal;font-weight:700;line-height:1.4\"><a class=\"wp-block-button__link has-text-color has-background wp-element-button\" href=\"https:\/\/kanboapp.com\/en\/industries\/pharmaceutical\/\" style=\"border-radius:6px;color:#fafafa;background-color:#ed4b9e;padding-top:12px;padding-right:36px;padding-bottom:12px;padding-left:36px\" target=\"_blank\" rel=\"noreferrer noopener\">Go to KanBo Pharmaceutical<\/a><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<p style=\"margin-top:80px;margin-bottom:80px;font-size:clamp(16.293px, 1.018rem + ((1vw - 3.2px) * 0.68), 25px);font-style:normal;font-weight:700;letter-spacing:-0.04em;line-height:1.1\">KanBo Connect to Resolve \u2013 Portal Lead Challenge: Streamlining Employee Support through Effective Collaboration<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"section1tab\" style=\"margin-bottom:40px;font-size:clamp(16.293px, 1.018rem + ((1vw - 3.2px) * 0.68), 25px);font-style:normal;font-weight:700;letter-spacing:-0.02em;line-height:1.2\">What do you need to know about this challenge?<\/h3>\n\n\n\n<p style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.156), 16px);\">In a complex corporate environment, the Connect to Resolve \u2013 Portal Lead faces the intricate task of streamlining the support process by effectively connecting employees with support teams to address their inquiries and issues. This challenge entails enhancing the user experience by reducing response times, improving communication, and promoting a cohesive support strategy that drives productivity and customer satisfaction.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"section2tab\" style=\"margin-bottom:40px;font-size:clamp(16.293px, 1.018rem + ((1vw - 3.2px) * 0.68), 25px);font-style:normal;font-weight:700;letter-spacing:-0.02em;line-height:1.2\">What can you do with KanBo to solve this challenge?<\/h3>\n\n\n\n<p style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.156), 16px);\">KanBo is equipped with a suite of features engineered to meet the demands of improving collaboration within employee support processes:<\/p>\n\n\n\n<p style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.156), 16px);\">- Clarifying Support Tasks: Use card statuses to categorize and prioritize support tickets, clarifying what needs immediate attention and what has been resolved.<\/p>\n\n\n<div class=\"vlp-link-container vlp-layout-blogs wp-block-visual-link-preview-link\"><a href=\"https:\/\/help.kanboapp.com\/en\/hc\/basics\/cards\/card-statuses\/\" class=\"vlp-link\" title=\"Card Statuses\" rel=\"nofollow\" target=\"_blank\"><\/a><div class=\"vlp-layout-zone-side\"><div class=\"vlp-block-3 vlp-link-image\"><img decoding=\"async\" src=\"https:\/\/help.kanboapp.com\/wp-content\/uploads\/2023\/02\/Card-Status.png\" style=\"max-width: 560px; max-height: 560px\" \/><\/div><\/div><div class=\"vlp-layout-zone-main\"><div class=\"vlp-block-0 vlp-link-title\">Card Statuses<\/div><div class=\"vlp-block-1 vlp-link-summary\">Card status is a feature that tells you about the progress of card realization. It is one of the very first things you see in KanBo. When you create a new space, you start with the default Kanban view\u2026<\/div><div class=\"vlp-block-2 vlp-link-button\">Read More<\/div><\/div><\/div>\n\n\n<p style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.156), 16px);\">- Organizing Queries and Responses: Take advantage of the Kanban view to sort inquiries into systematic columns representing stages of resolution, offering clarity at every step.<\/p>\n\n\n<div class=\"vlp-link-container vlp-layout-blogs wp-block-visual-link-preview-link\"><a href=\"https:\/\/help.kanboapp.com\/en\/hc\/visualize-work\/kanban\/kanban-view\/\" class=\"vlp-link\" title=\"Kanban View\" rel=\"nofollow\" target=\"_blank\"><\/a><div class=\"vlp-layout-zone-side\"><div class=\"vlp-block-3 vlp-link-image\"><img decoding=\"async\" src=\"https:\/\/help.kanboapp.com\/wp-content\/uploads\/2023\/02\/Kanban-View.png\" style=\"max-width: 560px; max-height: 560px\" \/><\/div><\/div><div class=\"vlp-layout-zone-main\"><div class=\"vlp-block-0 vlp-link-title\">Kanban View<\/div><div class=\"vlp-block-1 vlp-link-summary\">Kanban is a visual method of workflow management. The main idea behind it is to limit work in progress, focus on completing tasks before starting new ones, and continuously improve processes. In KanBo\u2026<\/div><div class=\"vlp-block-2 vlp-link-button\">Read More<\/div><\/div><\/div>\n\n\n<p style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.156), 16px);\">- Tracking Teams\u2019 Activities: Implement user activity stream to monitor the actions taken by support team members, granting insights into performance and productivity.<\/p>\n\n\n<div class=\"vlp-link-container vlp-layout-blogs wp-block-visual-link-preview-link\"><a href=\"https:\/\/help.kanboapp.com\/en\/hc\/basics\/users\/user-activity-stream\/\" class=\"vlp-link\" title=\"User Activity Stream\" rel=\"nofollow\" target=\"_blank\"><\/a><div class=\"vlp-layout-zone-side\"><div class=\"vlp-block-3 vlp-link-image\"><img decoding=\"async\" src=\"https:\/\/help.kanboapp.com\/wp-content\/uploads\/2023\/06\/kanbo-user-social-image-1.png\" style=\"max-width: 560px; max-height: 560px\" \/><\/div><\/div><div class=\"vlp-layout-zone-main\"><div class=\"vlp-block-0 vlp-link-title\">User Activity Stream<\/div><div class=\"vlp-block-1 vlp-link-summary\">The activity stream is a universal feature that is available on a card, in a space, and associated with each user. User activity stream is a record of all activities performed by a particular user.<\/div><div class=\"vlp-block-2 vlp-link-button\">Read More<\/div><\/div><\/div>\n\n\n<p style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.156), 16px);\">- Enhancing Communication: Deploy notifications to alert teams of new queries or updates, ensuring that no request is overlooked and response times are optimized.<\/p>\n\n\n<div class=\"vlp-link-container vlp-layout-blogs wp-block-visual-link-preview-link\"><a href=\"https:\/\/help.kanboapp.com\/en\/hc\/basics\/navigation\/notifications\/\" class=\"vlp-link\" title=\"Notifications\" rel=\"nofollow\" target=\"_blank\"><\/a><div class=\"vlp-layout-zone-side\"><div class=\"vlp-block-3 vlp-link-image\"><img decoding=\"async\" src=\"https:\/\/help.kanboapp.com\/wp-content\/uploads\/2023\/03\/notifications-social-image.png\" style=\"max-width: 560px; max-height: 560px\" \/><\/div><\/div><div class=\"vlp-layout-zone-main\"><div class=\"vlp-block-0 vlp-link-title\">Notifications<\/div><div class=\"vlp-block-1 vlp-link-summary\">Notifications are sound and visual alerts that users receive when something important happens. They are updates that inform users of changes related to the cards and spaces they are following.<\/div><div class=\"vlp-block-2 vlp-link-button\">Read More<\/div><\/div><\/div>\n\n\n<p style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.156), 16px);\">- Streamlining Information Access: Utilize document source to attach pertinent information to support tickets, making essential data readily available for resolution.<\/p>\n\n\n<div class=\"vlp-link-container vlp-layout-blogs wp-block-visual-link-preview-link\"><a href=\"https:\/\/help.kanboapp.com\/en\/hc\/basics\/docs\/document-sources\/\" class=\"vlp-link\" title=\"Document Sources\" rel=\"nofollow\" target=\"_blank\"><\/a><div class=\"vlp-layout-zone-side\"><div class=\"vlp-block-3 vlp-link-image\"><img decoding=\"async\" src=\"https:\/\/help.kanboapp.com\/wp-content\/uploads\/2023\/02\/documents-social-image.png\" style=\"max-width: 560px; max-height: 560px\" \/><\/div><\/div><div class=\"vlp-layout-zone-main\"><div class=\"vlp-block-0 vlp-link-title\">Document Sources<\/div><div class=\"vlp-block-1 vlp-link-summary\">The document source feature allows users to easily associate and organize documents within KanBo. With this feature, users can link documents from various sources, such as SharePoint\u2026<\/div><div class=\"vlp-block-2 vlp-link-button\">Read More<\/div><\/div><\/div>\n\n\n<p style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.156), 16px);\">- Managing Time Effectively: Implement Timeline view to schedule and visualize support activities and deadlines along a timeline, enhancing planning and time management.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"section3tab\" style=\"margin-bottom:40px;font-size:clamp(16.293px, 1.018rem + ((1vw - 3.2px) * 0.68), 25px);font-style:normal;font-weight:700;letter-spacing:-0.02em;line-height:1.2\">What can you expect after solving this challenge?<\/h3>\n\n\n\n<p style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.156), 16px);\">After integrating KanBo into the employee support system, long-term benefits become apparent. Enhanced visibility into the resolution process leads to faster and more efficient query handling, resulting in increased employee satisfaction and a more effective support team. Overtime, KanBo's ability to refine and adapt to the support strategy enables continuous improvement and the cultivation of a responsive, customer-centric culture. Expect a tangible boost in overall productivity, with the platform providing solid analytics for measuring the success of the support framework and informing future enhancements for an ever-evolving workplace ecosystem.<\/p>\n\n\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/kanboapp.com\/en\/industries\/pharmaceutical\/use-cases\/\" target=\"_blank\" rel=\"noreferrer noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"500\" src=\"https:\/\/kanboapp.com\/wp-content\/uploads\/2023\/11\/KanBo-Use-Cases-Pharma-Banner-Mobile.png\" alt=\"\" class=\"wp-image-7274\"\/><\/a><\/figure>\n\n\n\n<div style=\"height:80px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div><\/div><\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column paskek-prawy is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:270px\">\n<div class=\"wp-block-columns jazda is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-left:16px\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":7214,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9765","page","type-page","status-publish","hentry"],"blocksy_meta":{"has_hero_section":"disabled"},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - 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