{"id":16722,"date":"2024-08-30T13:37:06","date_gmt":"2024-08-30T13:37:06","guid":{"rendered":"https:\/\/kanboapp.com\/optimizing-drug-development-the-role-of-process-management-in-advanced-formulation-and-process-design\/"},"modified":"2024-08-30T13:37:06","modified_gmt":"2024-08-30T13:37:06","slug":"optimizing-drug-development-the-role-of-process-management-in-advanced-formulation-and-process-design","status":"publish","type":"page","link":"https:\/\/kanboapp.com\/en\/optimizing-drug-development-the-role-of-process-management-in-advanced-formulation-and-process-design\/","title":{"rendered":"Optimizing Drug Development: The Role of Process Management in Advanced Formulation and Process Design"},"content":{"rendered":"<style> @media(min-width:1728px) { .tytulek{font-size:45px!important;margin-right:auto!important;margin-left:auto!important;max-width: 1200px!important;} .sekcja-tekst { margin-left: 40px!important; margin-right: 40px!important;} .artykul{margin-bottom:120px!important; 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margin-right: 16px!important;}  .artykul{margin-bottom:80px!important; margin-top:30px!important;} .menu-lewe a:hover { background:#E9F4FE!important; font-weight:600!important; font-size:16px!important; cursor:pointer!important; } .menu-lewe a { background:#FAFAFA; padding:10px 16px; border-radius: 10px; display: inline-block; outline: none; color:#0C3658!important; font-weight:600!important; font-size:16px!important; }  .kolumna-tekst{flex-basis:100%!important;} .naglowek-duzy {margin-bottom:40px!important; margin-top: 40px!important; font-size:25px!important; font-style:normal; font-weight:700!important; letter-spacing:-0.02em!important; line-height:1.2!important;} .naglowek-maly {margin-bottom:20px!important; font-size:16px!important; font-style:normal; font-weight:700!important; letter-spacing:-0.02em!important; line-height:1.2!important;} .naglowek-start {margin-bottom:40px!important; margin-top: 0px!important; font-size:19px!important; font-style:normal; font-weight:700!important; letter-spacing:-0.02em!important; line-height:1.2!important;} .tekst-para {font-size:16px!important;} .spis { display:none!important; } } .link a:hover { text-decoration:underline!important; } .banner { margin-top:80px; margin-bottom:80px; } .jazda { position:sticky!important; top: 185px; overflow: auto; max-height: 70vh; }  .fobrazek { margin-bottom: -40px!important; } .sekcja5-przycisk a:hover { background: linear-gradient(0deg, rgba(0, 0, 0, 0.15), rgba(0, 0, 0, 0.15)), #ED4B9E!important; }  .sekcja5-przycisk a:focus { background: linear-gradient(0deg, rgba(0, 0, 0, 0.15), rgba(0, 0, 0, 0.15)), #ED4B9E!important; } .vlp-layout-blogs .vlp-block-0 {font-weight: 600!important; } .ct-container-narrow {max-width: 1200px!important;}  <\/style><script> function lewemenu(zm) { var elements = document.getElementsByClassName(\"menu-lewe\"); var i,link1,link2; for (i = 0; i < elements.length; i++) {    link1 = elements[i].getElementsByTagName(\"a\");     link1[0].style.fontWeight = \"600\";     link1[0].style.backgroundColor= \"#FAFAFA\"; } link2 = elements[zm].getElementsByTagName(\"a\"); link2[0].style.fontWeight = \"600\"; link2[0].style.backgroundColor= \"#E9F4FE\"; } <\/script><div class=\"wp-block-getwid-section alignfull alignfull getwid-margin-top-none getwid-margin-bottom-none getwid-section-content-full-width\"><div class=\"wp-block-getwid-section__wrapper getwid-padding-top-none getwid-padding-bottom-none getwid-padding-left-none getwid-padding-right-none getwid-margin-left-none getwid-margin-right-none\" style=\"min-height:100vh\"><div class=\"wp-block-getwid-section__inner-wrapper\"><div class=\"wp-block-getwid-section__background-holder\"><div class=\"wp-block-getwid-section__background\"><\/div><div class=\"wp-block-getwid-section__foreground\"><\/div><\/div><div class=\"wp-block-getwid-section__content\"><div class=\"wp-block-getwid-section__inner-content\"><div class=\"wp-block-columns alignfull artykul is-layout-flex wp-container-core-columns-is-layout-f96e3eba wp-block-columns-is-layout-flex\" style=\"margin-top:0px;margin-bottom:0px\"><div class=\"wp-block-column paskek-lewy spis is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:270px\"><div class=\"wp-block-columns jazda is-layout-flex wp-container-core-columns-is-layout-995f960e wp-block-columns-is-layout-flex\"><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><p class=\"has-text-align-left has-link-color wp-elements-1 wp-block-paragraph\" style=\"margin-left:10px;font-size:clamp(16.293px, 1.018rem + ((1vw - 3.2px) * 0.68), 25px);font-style:normal;font-weight:600;letter-spacing:-0.01em;line-height:1.2\">Table of Contents<\/p><p class=\"has-link-color wp-elements-2 wp-block-paragraph\"><p class=\"menu-lewe has-link-color\" onclick=\"lewemenu(0)\"><a href=\"https:\/\/kanboapp.com\/en\/optimizing-drug-development-the-role-of-process-management-in-advanced-formulation-and-process-design\/#section1\" data-type=\"URL\" data-id=\"https:\/\/kanboapp.com\/en\/optimizing-drug-development-the-role-of-process-management-in-advanced-formulation-and-process-design\/#section1\"  style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.391), 19px);font-style:normal;font-weight:600;line-height:1.2;color:#0c3658\">Introduction<\/a><\/p><\/p><p class=\"has-link-color wp-elements-3 wp-block-paragraph\"><p class=\"menu-lewe has-link-color\" onclick=\"lewemenu(1)\"><a href=\"https:\/\/kanboapp.com\/en\/optimizing-drug-development-the-role-of-process-management-in-advanced-formulation-and-process-design\/#section2\" data-type=\"URL\" data-id=\"https:\/\/kanboapp.com\/en\/optimizing-drug-development-the-role-of-process-management-in-advanced-formulation-and-process-design\/#section2\"  style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.391), 19px);font-style:normal;font-weight:600;line-height:1.2;color:#0c3658\">KanBo: When, Why and Where to deploy as a Process Management tool<\/a><\/p><\/p><p class=\"has-link-color wp-elements-4 wp-block-paragraph\"><p class=\"menu-lewe has-link-color\" onclick=\"lewemenu(2)\"><a href=\"https:\/\/kanboapp.com\/en\/optimizing-drug-development-the-role-of-process-management-in-advanced-formulation-and-process-design\/#section3\" data-type=\"URL\" data-id=\"https:\/\/kanboapp.com\/en\/optimizing-drug-development-the-role-of-process-management-in-advanced-formulation-and-process-design\/#section3\"  style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.391), 19px);font-style:normal;font-weight:600;line-height:1.2;color:#0c3658\">How to work with KanBo as a Process Management tool<\/a><\/p><\/p><p class=\"has-link-color wp-elements-5 wp-block-paragraph\"><p class=\"menu-lewe has-link-color\" onclick=\"lewemenu(3)\"><a href=\"https:\/\/kanboapp.com\/en\/optimizing-drug-development-the-role-of-process-management-in-advanced-formulation-and-process-design\/#section4\" data-type=\"URL\" data-id=\"https:\/\/kanboapp.com\/en\/optimizing-drug-development-the-role-of-process-management-in-advanced-formulation-and-process-design\/#section4\"  style=\"font-size:clamp(14px, 0.875rem + ((1vw - 3.2px) * 0.391), 19px);font-style:normal;font-weight:600;line-height:1.2;color:#0c3658\">Glossary and terms<\/a><\/p><\/p><\/div><\/div><\/div><div class=\"wp-block-column kolumna-tekst is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-getwid-section alignfull sekcja-tekst alignfull getwid-margin-top-none getwid-margin-bottom-none getwid-section-content-full-width\"><div class=\"wp-block-getwid-section__wrapper getwid-padding-top-none getwid-padding-bottom-none getwid-padding-left-none getwid-padding-right-none getwid-margin-left-none getwid-margin-right-none\" style=\"min-height:100vh\"><div class=\"wp-block-getwid-section__inner-wrapper\"><div class=\"wp-block-getwid-section__background-holder\"><div class=\"wp-block-getwid-section__background has-background\" style=\"background-color:#fafafa\"><\/div><div class=\"wp-block-getwid-section__foreground\"><\/div><\/div><div class=\"wp-block-getwid-section__content\"><div class=\"wp-block-getwid-section__inner-content\"><h1 class=\"wp-block-heading tytulek\" style=\"margin-bottom:40px;font-size:clamp(21.536px, 1.346rem + ((1vw - 3.2px) * 1.052), 35px);font-style:normal;font-weight:700;letter-spacing:-0.02em;line-height:1.2\">Optimizing Drug Development: The Role of Process Management in Advanced Formulation and Process Design<\/h1><h2 class=\"wp-block-heading naglowek-duzy\" id=\"section1\" style=\"margin-bottom:40px;font-size:clamp(16.293px, 1.018rem + ((1vw - 3.2px) * 0.68), 25px);font-style:normal;font-weight:700;letter-spacing:-0.02em;line-height:1.2\">Introduction<\/h2><p class=\"tekst-para wp-block-paragraph\">Introduction to Process Management for Formulation and Process Design Scientists<\/p><p class=\"tekst-para wp-block-paragraph\">Process Management represents the integrated core of actions and methodologies that scientists in formulation and process design employ to ensure the seamless translation of laboratory findings into viable, efficient, and high-quality drug products. It is a critical aspect of the daily work for scientists specializing in this domain, as they strive to optimize and streamline the processes necessary for the development and manufacturing of pharmaceuticals.<\/p><p class=\"tekst-para wp-block-paragraph\">In the realm of formulation and process design, process management encompasses the strategic application of scientific expertise and innovative problem-solving techniques to evaluate and enhance the stability, bio-performance, and manufacturability of drug products. Scientists must tackle a wide-ranging spectrum of responsibilities, from conducting meticulous empirical research to developing robust formulations, performing analytical characterizations, overseeing process scale-up, and managing technology transfers efficiently. <\/p><p class=\"tekst-para wp-block-paragraph\">The essence of process management in this context is to maintain a systematic, repeatable, and scalable approach to experimentation and development. This requires a rigorous commitment to communication, precision, and accountability\u2014qualities that are indispensable for documenting experimental nuances, making informed decisions, and ensuring traceability and compliance with regulatory standards.<\/p><p class=\"tekst-para wp-block-paragraph\">An adept Scientist in Formulation and Process Design leverages a fine balance between innovation and discipline, consistently pursuing scientific inquiry while adhering to process guidelines that govern the day-to-day work. By doing so, they not only contribute to the advancement of therapeutic solutions but also uphold the integrity and reproducibility of the development processes that come to define a pharmaceutical company's success and sustainability in the long term. In this dynamic and versatile role, individuals have the opportunity to expand their expertise through cross-training and are encouraged to manifest scientific creativity while engaging in a collaborative environment, ultimately propelling the frontiers of drug delivery and dosage form manufacturing.<\/p><h3 class=\"wp-block-heading naglowek-duzy\" id=\"section2\" style=\"margin-bottom:40px;font-size:clamp(16.293px, 1.018rem + ((1vw - 3.2px) * 0.68), 25px);font-style:normal;font-weight:700;letter-spacing:-0.02em;line-height:1.2\">KanBo: When, Why and Where to deploy as a Process Management tool<\/h3><p class=\"tekst-para wp-block-paragraph\">What is KanBo?<\/p><p class=\"tekst-para wp-block-paragraph\">KanBo is a process management tool designed to enhance workflow visibility and coordination within an organization. It offers real-time updates, task management, and integrates well with Microsoft products such as SharePoint, Teams, and Office 365.<\/p><p class=\"tekst-para wp-block-paragraph\">Why?<\/p><p class=\"tekst-para wp-block-paragraph\">The primary reason to use KanBo is to streamline project management and improve team collaboration. It allows users to manage tasks, track progress, and maintain communication in a centralized platform, which is essential for efficiency and productivity in project development.<\/p><p class=\"tekst-para wp-block-paragraph\">When?<\/p><p class=\"tekst-para wp-block-paragraph\">KanBo should be employed when managing complex projects, coordinating team tasks, planning, and executing scientific research or product development stages. It is also useful for monitoring ongoing processes and adapting dynamically to changes within the project lifecycle.<\/p><p class=\"tekst-para wp-block-paragraph\">Where?<\/p><p class=\"tekst-para wp-block-paragraph\">KanBo can be used in both laboratory and office settings, wherever formulation and process design tasks are being planned, tracked, and analyzed. As a digital platform, it is accessible via the web or through integration with existing Microsoft productivity tools, making it suitable for use in diverse work environments.<\/p><p class=\"tekst-para wp-block-paragraph\">Should Scientist, Formulation and Process Design use KanBo as a Process Management tool?<\/p><p class=\"tekst-para wp-block-paragraph\">Yes, scientists, formulation, and process design professionals should consider using KanBo as it facilitates detailed tracking of research and development phases, helps in documenting experiments, and managing formulation trials. It is particularly beneficial for organizing iterative processes such as testing and optimizing product formulations, breaking down complex projects into manageable tasks (cards), and ensuring that every step in the process design is completed timely and documented properly. This can enhance decision-making, reduce errors, promote compliance with regulations, and foster innovation.<\/p><h3 class=\"wp-block-heading naglowek-duzy\" id=\"section3\" style=\"margin-bottom:40px;font-size:clamp(16.293px, 1.018rem + ((1vw - 3.2px) * 0.68), 25px);font-style:normal;font-weight:700;letter-spacing:-0.02em;line-height:1.2\">How to work with KanBo as a Process Management tool<\/h3><p class=\"tekst-para wp-block-paragraph\">Step 1: Define and Map Out Your Formulation and Process Design Workflow<\/p><p class=\"tekst-para wp-block-paragraph\">_Purpose:_<\/p><p class=\"tekst-para wp-block-paragraph\">The purpose here is to identify and capture all the steps involved in your formulation and process design work. By defining and mapping out the workflow, you ensure clarity on the necessary tasks, dependencies, and the sequence in which they need to be completed. This will serve as the backbone for your process management.<\/p><p class=\"tekst-para wp-block-paragraph\">Why:<\/p><p class=\"tekst-para wp-block-paragraph\">Mapping provides a visual representation that helps in identifying inefficiencies, redundancies, or potential enhancements. A clear workflow is essential for effective communication and coordination among team members and stakeholders, allowing for consistent operational execution.<\/p><p class=\"tekst-para wp-block-paragraph\">Step 2: Setting up KanBo for Your Workflow<\/p><p class=\"tekst-para wp-block-paragraph\">_Purpose:_<\/p><p class=\"tekst-para wp-block-paragraph\">Configure KanBo to replicate your workflow by creating a Workspace specific to your process. Within this Workspace, use Folders and Spaces to categorize different stages or areas of formulation and process design.<\/p><p class=\"tekst-para wp-block-paragraph\">Why:<\/p><p class=\"tekst-para wp-block-paragraph\">Organizing your process in a digital environment such as KanBo allows for centralized access to all information and documentation, enhances collaboration, provides historical reference for continuous improvement, and enables real-time tracking of progress.<\/p><p class=\"tekst-para wp-block-paragraph\">Step 3: Customize Space with Cards for Each Process Task<\/p><p class=\"tekst-para wp-block-paragraph\">_Purpose:_<\/p><p class=\"tekst-para wp-block-paragraph\">Create Cards within Spaces to represent each task in your process. Customize Card details to include necessary information such as objective, procedure, materials, handling instructions, and regulatory compliances.<\/p><p class=\"tekst-para wp-block-paragraph\">Why:<\/p><p class=\"tekst-para wp-block-paragraph\">Each Card serves as a central point for capturing and sharing detailed information about the task, ensuring that all team members have the necessary context. Customization allows for adaptation to specific requirements of your scientific work, leading to a reduction in errors and delays.<\/p><p class=\"tekst-para wp-block-paragraph\">Step 4: Implement Card Statuses and Workflows<\/p><p class=\"tekst-para wp-block-paragraph\">_Purpose:_<\/p><p class=\"tekst-para wp-block-paragraph\">KanBo's status feature allows you to create custom workflow stages such as \"In Development,\" \"Testing,\" \"Approval,\" and \"Completed.\" Assign your Cards to these statuses to reflect their current stage in the process.<\/p><p class=\"tekst-para wp-block-paragraph\">Why:<\/p><p class=\"tekst-para wp-block-paragraph\">Status-driven workflows make it transparent where a task currently stands in the overall process. This visibility is crucial in identifying bottlenecks, maintaining momentum, and ensuring tasks are moving toward completion as planned.<\/p><p class=\"tekst-para wp-block-paragraph\">Step 5: Streamline Collaboration with Comments, Attachments, and User Assignments<\/p><p class=\"tekst-para wp-block-paragraph\">_Purpose:_<\/p><p class=\"tekst-para wp-block-paragraph\">Use the comment sections in Cards for discussions, attach relevant documents, and assign tasks to specific team members or collaborators. Engage in real-time conversations directly associated with the work being done.<\/p><p class=\"tekst-para wp-block-paragraph\">Why:<\/p><p class=\"tekst-para wp-block-paragraph\">Incorporating collaboration directly within the task management tool ensures that communication is contextual and traceable. It allows for effective decision-making, quick responses to queries, and maintains a comprehensive log of interactions that can be reviewed for process auditing purposes.<\/p><p class=\"tekst-para wp-block-paragraph\">Step 6: Monitor and Report on Process Progress<\/p><p class=\"tekst-para wp-block-paragraph\">_Purpose:_<\/p><p class=\"tekst-para wp-block-paragraph\">Utilize KanBo's reporting tools such as the card activity stream, card statistics, Forecast Chart view, and Gantt Chart view to monitor progress and identify trends or delays in your formulation and process design.<\/p><p class=\"tekst-para wp-block-paragraph\">Why:<\/p><p class=\"tekst-para wp-block-paragraph\">Ongoing monitoring and reporting allow for timely detection of issues and enable data-driven decision-making. Through consistent analysis, you can optimize your processes for better efficiency, reduce costs, and shorten development cycles while ensuring quality.<\/p><p class=\"tekst-para wp-block-paragraph\">Step 7: Continuously Improve Your Processes<\/p><p class=\"tekst-para wp-block-paragraph\">_Purpose:_<\/p><p class=\"tekst-para wp-block-paragraph\">Regularly review the entire workflow and use the insights obtained from KanBo's analytical tools to identify opportunities for process improvement. Make iterative changes to refine and enhance your workflow for future formulations and process designs.<\/p><p class=\"tekst-para wp-block-paragraph\">Why:<\/p><p class=\"tekst-para wp-block-paragraph\">Continuous improvement is pivotal to staying competitive and achieving operational excellence. By always searching for and implementing enhancements based on data and team feedback, you ensure that your processes evolve to meet changing demands and deliver superior outcomes.<\/p><p class=\"tekst-para wp-block-paragraph\">Step 8: Use Feedback Loops for Process Adaptation<\/p><p class=\"tekst-para wp-block-paragraph\">_Purpose:_<\/p><p class=\"tekst-para wp-block-paragraph\">Establish feedback loops by inviting input from team members on process execution within KanBo. Use KanBo's collaborative features to capture and discuss feedback, and then act on it to adjust the workflow as needed.<\/p><p class=\"tekst-para wp-block-paragraph\">Why:<\/p><p class=\"tekst-para wp-block-paragraph\">Feedback is crucial for tailoring processes to the unique dynamics of your environment. It encourages stakeholder engagement and drives ownership of the process. By fostering a culture of collaboration and continuous feedback, you achieve a more agile and responsive process management system.<\/p><h3 class=\"wp-block-heading naglowek-duzy\" id=\"section4\" style=\"margin-bottom:40px;font-size:clamp(16.293px, 1.018rem + ((1vw - 3.2px) * 0.68), 25px);font-style:normal;font-weight:700;letter-spacing:-0.02em;line-height:1.2\">Glossary and terms<\/h3><p class=\"tekst-para wp-block-paragraph\">Glossary of Terms:<\/p><p class=\"tekst-para wp-block-paragraph\">1. Process Management: The practice of analyzing, designing, executing, monitoring, and continuously improving business processes to ensure they align with the organization's strategic goals.<\/p><p class=\"tekst-para wp-block-paragraph\">2. Workflow Visibility: The ability to see and understand the flow of tasks and processes within a project or organization, often enhanced by management tools.<\/p><p class=\"tekst-para wp-block-paragraph\">3. Task Management: The process of managing a task through its life cycle, including planning, testing, tracking, and reporting.<\/p><p class=\"tekst-para wp-block-paragraph\">4. Microsoft SharePoint: A web-based collaborative platform integrated with Microsoft Office, primarily used for document management and storage.<\/p><p class=\"tekst-para wp-block-paragraph\">5. Microsoft Teams: A communication and collaboration platform that combines workplace chat, video meetings, file storage, and application integration.<\/p><p class=\"tekst-para wp-block-paragraph\">6. Office 365: A line of subscription services offered by Microsoft as part of the Microsoft Office product line, including Microsoft Word, Excel, PowerPoint, and other tools.<\/p><p class=\"tekst-para wp-block-paragraph\">7. Project Management: The practice of initiating, planning, executing, controlling, and closing the work of a team to achieve specific goals and meet specific success criteria.<\/p><p class=\"tekst-para wp-block-paragraph\">8. Real-Time Updates: Information that is delivered immediately after collection, with no delay in the timeliness of the information provided.<\/p><p class=\"tekst-para wp-block-paragraph\">9. Automation: The technology by which a process or procedure is performed without human assistance, often used to make processes more efficient and reliable.<\/p><p class=\"tekst-para wp-block-paragraph\">10. Strategic Goals: Long-term, overarching objectives that an organization seeks to achieve, which guide its direction and decision-making processes.<\/p><p class=\"tekst-para wp-block-paragraph\">11. Efficiency: The ability to accomplish a job with a minimum expenditure of time and effort.<\/p><p class=\"tekst-para wp-block-paragraph\">12. Productivity: The effectiveness of productive effort, measured in terms of the rate of output per unit of input.<\/p><p class=\"tekst-para wp-block-paragraph\">13. Formulation and Process Design: The development phase in product creation that involves designing the composition (formulation) and the process by which the product will be manufactured.<\/p><p class=\"tekst-para wp-block-paragraph\">14. Iteration: A process of repeating a set of operations until a specific condition is met, commonly used in the development and refinement of a product or system.<\/p><p class=\"tekst-para wp-block-paragraph\">15. Compliance (Regulatory): Adherence to laws, regulations, guidelines, and specifications relevant to an organization's business processes.<\/p><p class=\"tekst-para wp-block-paragraph\">16. Innovation: The process of translating an idea or invention into a product or service that creates value or for which customers will pay.<\/p><p class=\"tekst-para wp-block-paragraph\">17. Bottlenecks: Constraints or limitations in a system that significantly delay the process flow.<\/p><p class=\"tekst-para wp-block-paragraph\">18. SaaS (Software as a Service): A software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted.<\/p><p class=\"tekst-para wp-block-paragraph\">19. Hybrid Environment: A computing environment that uses a mix of on-premises, private cloud, and third-party, public cloud services with orchestration between the platforms.<\/p><p class=\"tekst-para wp-block-paragraph\">20. Customization: The action of modifying something to suit a particular individual or task.<\/p><p class=\"tekst-para wp-block-paragraph\">21. Data Security: The practice of protecting digital information from unauthorized access, corruption, or theft.<\/p><p class=\"tekst-para wp-block-paragraph\">22. Collaboration: The action of working with someone to produce or create something, particularly in a professional context.<\/p><p class=\"tekst-para wp-block-paragraph\">23. Kickoff Meeting: The initial meeting that brings together the project team and other stakeholders to establish project goals, timelines, and responsibilities.<\/p><p class=\"tekst-para wp-block-paragraph\">24. Eisenhower Matrix: A time management tool that helps prioritize tasks based on urgency and importance.<\/p><p class=\"tekst-para wp-block-paragraph\">25. Lead Time: The amount of time between the initiation of a process and its completion.<\/p><p class=\"tekst-para wp-block-paragraph\">26. Cycle Time: The total time from the beginning to the end of a process, as defined by the customer, possibly excluding certain waiting times.<\/p><div style=\"height:120px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"wp-block-column paskek-prawy spis is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:270px\"><div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-995f960e wp-block-columns-is-layout-flex\"><div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-left:16px\"><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16722","page","type-page","status-publish","hentry"],"blocksy_meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - 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